- Location
- Guadalajara Jalisco Mexico
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Counter Manager to lead and develop a team of Sales Associates across all sales, customer service, and operational targets. This role offers complete accountability for business planning, customer acquisition through strategic in-store events, and customer relationship management. The position serves as an exceptional entry point to senior management within the prestige beauty sector, providing exposure to business planning, consumer insights, and front-line marketing.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve sales and customer service targets
- Create and execute strategic business plans focused on customer acquisition and retention
- Plan and execute impactful in-store events and promotional activities
- Manage customer relationships and implement CRM strategies to drive loyalty
- Recruit and retain high-performing team members and foster a culture of accountability
- Develop and manage financial plans and budgets for the counter operation
- Maintain high standards of organization, merchandising, and point-of-sale execution
- Model team qualities including respect, cooperation, and professional excellence
Qualifications
- Proven retail sales experience with demonstrated success in a fast-paced environment
- Team leadership experience with the ability to coach and develop others
- Experience in strategic planning and execution of business initiatives
- Ability to develop financial plans and manage resources effectively
- Proficiency with computerized systems, email, and Microsoft Excel
- Excellent verbal and written communication skills with strong interpersonal abilities
- Quality customer service background with ability to handle complex situations diplomatically
- High attention to detail, organizational skills, and ability to work both autonomously and collaboratively
- Results-oriented mindset with drive to exceed objectives and standards
Skills
Experience
Proven leadership and coaching experience in a fast-paced retail environment, with demonstrated success in driving sales, developing talent, and managing operations. Experience in business planning, customer service, and team management required; degree of experience dependent on counter or store size.
Education
Not specified
Workplace
The successful candidate will be located in Guadalajara, Jalisco, Mexico.
Explore jobs in Mexico.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Director», «Sales Manager - Beauty», «Prestige Beauty Counter Lead», «Beauty Department Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.