- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 24, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Counter Manager to lead, coach, and develop sales associates at a prestige beauty counter, driving achievement across sales, customer service, and operational targets. This role offers total accountability for business planning, customer relationship management, event execution, and team development, providing a pathway toward senior management within the beauty industry. The successful candidate will combine proven retail leadership with strategic business acumen and a passion for developing high-performing teams.
Role & Responsibilities
- Lead and coach a team of Sales Associates to achieve sales and customer service targets
- Develop and execute agile business plans focused on customer acquisition and retention
- Oversee in-store events, strategic customer targeting, and relationship management initiatives
- Manage operational excellence and ensure compliance with company standards
- Recruit, develop, and retain high-performing team members
- Drive financial planning and resource management for the counter
- Build and maintain customer relationships through exceptional service delivery
- Analyze consumer insights and implement front-line marketing strategies
Qualifications
- Proven team leadership and coaching capabilities
- Strategic planning and business execution experience
- Financial acumen with ability to develop and manage plans
- Demonstrated excellence in customer service and relationship building
- Strong interpersonal and communication skills, both verbal and written
- Ability to handle challenging customer service situations with diplomacy
- High attention to detail and organizational proficiency
- Proficiency with computerized systems, email, and Microsoft Excel
- Experience in the prestige beauty or luxury retail sector preferred
Skills
Experience
Proven retail leadership experience in a fast-paced environment, with demonstrated success in team management, business planning, and customer relationship management. Experience managing a counter or point-of-sale operation is essential. Degree of experience may vary depending on store size and business scope.
Education
Not specified
Workplace
This position is based in Cork, Cork, Ireland, within easy reach of Dublin.
Explore jobs in Ireland.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Manager», «Point of Sale Manager», «Retail Team Lead», «Beauty Counter Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.