Estée Lauder Companies Counter Manager
- Location
- Brasília Distrito Federal Brazil
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 29, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Counter Manager to lead a team of Sales Associates and drive sales, customer service, and operational targets across a prestige beauty counter. The successful candidate will develop and execute strategic business plans focused on customer acquisition and retention, manage high-performing teams through coaching and development, and coordinate in-store events and CRM initiatives. This role offers exposure to business planning, consumer insights, and front-line marketing, positioning high-potential leaders for advancement within the beauty industry.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve sales, customer service, and operational targets
- Create and execute strategic business plans focused on customer acquisition and retention
- Manage in-store events and implement customer relationship management initiatives
- Recruit and retain customers through strategic targeting and exceptional service delivery
- Hold team members accountable for performance while maintaining team morale and cooperation
- Anticipate and address customer needs with diplomacy and tact in all service situations
- Maintain financial planning and resource management for counter operations
- Foster an inclusive team environment that models respect, helpfulness, and cooperation
Qualifications
- Proven retail sales experience with demonstrated leadership ability
- Team leadership experience appropriate to business and store size
- Strategic planning and execution capabilities
- Experience developing financial plans and managing resources
- Proficiency with computerized systems, email, and Microsoft Excel
- Excellent verbal and written communication skills with strong interpersonal abilities
- High customer service skills and ability to handle difficult situations with diplomacy
- Strong attention to detail and organizational skills
- Results-oriented mindset with demonstrated drive to exceed objectives
Skills
Experience
Proven background in fast-paced retail environments with demonstrated leadership and coaching capabilities. Experience in managing sales teams and executing business strategies in a prestige or luxury beauty setting is preferred.
Education
Secondary education or equivalent; further retail management qualifications or beauty industry certifications preferred.
Workplace
This position is based in Brasília, Distrito Federal, Brazil.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Supervisor», «Prestige Beauty Team Lead», «Sales Floor Manager», «In-Store Beauty Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.