- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Counter Manager to lead and develop a team of Sales Associates within a prestige beauty retail environment in Bogotá. The role encompasses full accountability for achieving sales, customer service, and operational targets through strategic business planning, impactful in-store events, and exceptional customer relationship management. This first-level management position offers exposure to business planning, consumer insights, event management, and front-line marketing—key competencies for advancement within the luxury beauty industry.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute an agile business plan to recruit and retain customers through strategic targeting and impactful in-store events
- Manage customer relationship management initiatives and drive exceptional customer service standards
- Recruit, develop, and retain high-performing team members while holding them accountable to performance standards
- Anticipate and meet customer needs while handling difficult service situations with diplomacy and tact
- Cultivate informal networks and maintain strategic relationships with key stakeholders
- Develop financial plans and manage resources to support business objectives
Qualifications
- Proven retail sales experience with demonstrated team leadership capability
- Effective verbal and written communication skills with excellent interpersonal abilities
- Results-oriented mindset with high drive to meet objectives and performance standards
- Ability to sense others' development needs and strengthen their capabilities
- Demonstrated experience in strategic planning and execution
- Proficiency in developing and managing financial plans and resources
- Working knowledge of computerized systems including email and Microsoft Excel
- High attention to detail and strong organizational skills
- Ability to work both autonomously and collaboratively within a team environment
Skills
Experience
Proven leadership and business management skills gained in a fast-paced retail environment. Experience in customer service, team development, and strategic business planning required. Degree of experience dependent on store size and business complexity.
Education
Not specified; degree-level education preferred but not mandatory, dependent on equivalent retail management experience.
Workplace
This position is based in Bogotá, Bogotá, Colombia.
Explore jobs in Colombia.
Benefits
Progressive career opportunities, outstanding training and development, and competitive remuneration and benefits package (specific benefits not detailed).
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Supervisor», «Prestige Retail Manager», «Point of Sale Director», «Store Counter Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.