- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks a dynamic Counter Manager to lead and develop a team of Sales Associates while driving sales, customer service, and operational excellence at a multibrand beauty counter. The successful candidate will take full accountability for executing a strategic business plan, recruiting and retaining customers through targeted in-store initiatives, and managing high-performing teams. This role provides comprehensive exposure to business planning, consumer insights, event management, and customer relationship management—key competencies for advancement within the prestige beauty sector.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to achieve all sales, customer service, and operational targets
- Create and execute an agile business plan focused on strategic customer targeting and retention
- Plan and execute impactful in-store events and customer engagement initiatives
- Manage exceptional customer relationship management and front-line marketing activities
- Take full accountability for store performance and team accountability
- Recruit and retain customers through strategic business development
- Model team qualities including respect, helpfulness, and cooperation while holding team members accountable
Qualifications
- Proven leadership and coaching experience in a fast-paced retail environment
- Demonstrated business management and strategic planning skills
- Excellent verbal and written communication skills with strong interpersonal abilities
- Superior customer service expertise with ability to handle difficult situations diplomatically
- Results-oriented mindset with high drive to meet objectives and standards
- Ability to develop financial plans and manage resources
- Working knowledge of computerized systems including email and Microsoft Excel
- Retail sales experience with team leadership
- Experience in strategic planning and execution
- High attention to detail and organizational skills
- Ability to work autonomously and contribute to team success
Skills
Experience
Proven retail sales experience with demonstrated team leadership experience; extent of experience dependent on business/store size. Background in a fast-paced retail environment with evidence of business management and strategic planning capabilities is essential.
Education
Not explicitly specified; standard retail management qualifications or equivalent experience in lieu of formal education presumed acceptable.
Workplace
The successful candidate will be located in Ahmedabad, Gujarat, India.
Explore jobs in India.
Benefits
Progressive career opportunities and outstanding training and development programs within a culture that values diversity of thought and people.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Manager», «Beauty Counter Supervisor», «Retail Team Lead», «Point of Sale Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.