Estée Lauder Companies Counter Lead

About Estée Lauder Companies

The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.

Role & Responsibilities

• Support the Brand in driving sales turnover and market share while maintaining a consumer-focused approach.
• Represent a credible and professional Brand image to internal and external consumers.
• Maximise sales through selling, excellent service and strong retail standards.
• Contribute to efficiency by following store, Brand and Company procedures and guidelines.
• Understand daily and weekly targets.
• Maintain awareness of additional sales avenues, including events, omnichannel and digital channels.
• Stay informed about competitor activities and missed opportunities.
• Use social media effectively to drive the business and protect and enhance the Brand image.
• Deliver the Brand strategy and an effective local plan.
• Plan and implement local marketing and event initiatives aligned with retailer activity.
• Continually improve service levels, foster a zero-complaint mindset and create a culture of surprise and delight.
• Act as a Brand ambassador, bringing Brand values to life.
• Manage refunds and complaints in line with Company guidelines and reach mutually satisfactory conclusions; consult the Area Manager where appropriate.
• Use digital tools to keep knowledge up to date.
• Deliver consumer recruitment and retention strategies to grow a loyal consumer base.
• Develop current product knowledge to provide an industry-leading experience and meet consumer needs.
• Plan and maintain excellent standards for products, housekeeping, displays, messaging and pricing.
• Review retail standards daily and maintain them at the required level.
• Complete deliveries, stock movements and related administration within agreed Company timeframes.
• Complete auditable processes and administration in line with Company guidelines, taking corrective action in identified areas of risk.
• Fulfil information requests accurately and within deadlines.
• Minimise stock loss by correctly implementing and following Company security policies and procedures.
• Maintain a safe working environment for consumers in accordance with Company and retailer policies and procedures.
• Ensure health and safety responsibilities and operational activities achieve at least an 'Acceptable' overall audit grade.
• Manage daily replenishment and take appropriate action when needed.
• Use commercial reports to inform decisions and maximise sales performance.
• Plan and deliver visual merchandising layouts in line with guidelines and agreed timescales.
• Identify stock package issues, take corrective action and inform the Area Manager when the issue is outside direct control.
• Manage promotions and discounts in line with Company guidelines.
• Identify trends and suggest ways to enhance product performance.

Qualifications

• Experience in a fast-paced retail and/or consumer-facing environment.
• Ability to drive self-development.
• Commercial understanding and awareness of the industry.
• Effective communication, organisation and prioritisation skills.

Skills

Culture

The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.