Estée Lauder Companies Business Operations Coordinator
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Sep 22, 2026
Business Operations Coordinator 6-month fixed-term contract with Estée Lauder Companies in London supporting digital and ecommerce delivery.
Role & Responsibilities
- Coordinate incoming requests across multiple digital workstreams and manage workflow tracking tools
- Monitor progress of requests and follow up on outstanding actions; maintain accurate records, trackers and status reporting
- Act as key point of contact for delivery-related queries and liaise with stakeholders to gather missing information
- Facilitate effective communication between requestors and delivery teams while supporting adherence to agreed processes
- Schedule and coordinate recurring meetings, governance forums and maintain action logs for follow-up activities
- Maintain cross-brand tracker for launches, seasonal campaigns and site updates
- Coordinate access management requests and undertake team process and ticket training
- Maintain process documentation, produce regular reporting on work volumes and support continuous improvement initiatives
Qualifications
- Strong online content management experience, ideally within an e-commerce environment
- Experience supporting digital, ecommerce, technology or creative teams
- Experience managing workflows, requests or ticketing systems
- Familiarity with digital delivery processes
- Excellent communication skills with ability to work effectively with cross-functional teams
Skills
Experience
Experience supporting digital, ecommerce, technology or creative teams in a fast-paced environment, with demonstrated ability to manage multiple projects simultaneously and coordinate across cross-functional stakeholders.
Workplace
This position is based in London, England, UK.
Benefits
1 day working from home; 25 days annual leave (excluding bank holidays); 1 day annual leave to celebrate birthday; holiday purchase opportunity; bonus opportunity; ability to work remotely/abroad up to 18 days per calendar year; summer Fridays; generous staff discount; mental health wellbeing initiatives; benefits platform with exclusive discounts and offers; employee resource groups; LinkedIn Learning.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Support Coordinator», «Digital Operations Coordinator», «Project Operations Associate», «Ecommerce Operations Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.