- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About Estée Lauder Companies
The Estée Lauder Companies is a global leader in prestige beauty, founded in 1946 by Estée and Joseph Lauder and built on an enduring belief in creativity, high-touch service, and entrepreneurial spirit. As an employer, the Group offers talent the scale of an international house with the energy of distinctive brands across skincare, makeup, fragrance, and hair care. Its culture values innovation, inclusion, learning, and responsible growth, inviting professionals to shape consumer experiences from laboratory to counter, digital platform to boardroom. Employees join a purpose-led organization where heritage, artistry, and scientific excellence meet to define the future of luxury beauty.
Estée Lauder Companies seeks an experienced Assistant Manager Counter Lead to drive sales performance and market share for a beauty brand operating within a Sephora location in Glasgow. The role encompasses comprehensive responsibility for sales execution, visual merchandising, inventory management, and exceptional consumer service delivery across all channels—including in-store, events, and digital platforms.
Role & Responsibilities
- Drive sales turnover and market share growth whilst maintaining a consumer-focused approach and credible brand image
- Maximize sales performance through strategic selling, superior customer service, and adherence to retail standards
- Develop and execute a consumer recruitment and retention strategy to cultivate brand loyalty
- Plan and deliver visual merchandising layouts in compliance with brand guidelines and timescales
- Manage daily stock replenishment and identify commercial opportunities using sales reports
- Ensure daily/weekly sales targets are understood and tracked across the team
- Maintain awareness of competitor activities and omnichannel sales opportunities including events and digital channels
- Leverage social media to drive business growth and protect brand image
- Deliver local marketing and events initiatives aligned with retailer activity
- Oversee refunds and complaints in line with company guidelines, escalating complex issues to the Area Manager as needed
- Ensure all retail operations—product presentation, housekeeping, displays, pricing—meet company standards
- Conduct daily retail audits to maintain required standards and take corrective action where necessary
- Manage deliveries, stock movements, and associated administration within company timeframes
- Implement company security policies and procedures to minimize stock loss
- Create and maintain a safe working environment for consumers and staff, ensuring compliance with health and safety requirements
- Maintain audit compliance, targeting an 'Acceptable' grading minimum across all operational activity
- Develop and maintain current product knowledge to deliver industry-leading consumer experiences
Qualifications
- Proven experience in a fast-paced retail and/or consumer-facing environment
- Commercial understanding and awareness of the luxury beauty and retail industry
- Effective communication, organisation, and prioritisation skills
- Ability to drive self-development and support team performance
- Demonstrated success in sales achievement and consumer engagement
Skills
Experience
Demonstrated experience in a fast-paced retail and/or consumer-facing environment with a track record of sales achievement and team management.
Education
No specific educational requirements stated.
Workplace
This position is based in Glasgow, Scotland, UK.
Explore jobs in Scotland or in the UK.
Culture
The Estée Lauder Companies fosters a collaborative, inclusive workplace where creativity, entrepreneurial thinking, and a passion for prestige beauty are deeply valued. As a global house of distinctive brands, it offers employees an environment that encourages innovation, professional growth, and a shared commitment to excellence and consumer inspiration.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder Companies, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Sales Team Lead», «Retail Counter Supervisor», «Point of Sale Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.