Estée Lauder Companies Account Services Specialist

Role & Responsibilities

• Serve as primary point of contact for Premier and Strategic Retail Partners, managing order fulfillment, shipment status tracking, and business reporting across all North America distribution centers
• Support wholesale channels by capturing purchase orders for fulfillment and synchronizing orders with material availability and financial targets in accordance with SOX compliance guidelines
• Analyze stock positions and utilize SAP capabilities, Availability to Promise (ATP), and Delivery Blocks to prioritize recommendations for achieving financial targets and sales objectives
• Ensure all account shipments are properly executed to meet month-end ELC shipment targets and maintain inventory management across the brand portfolio
• Collaborate with planners, event management teams, and buyers to manage sales goals and meet product/shipping revenue targets across all ELC brands
• Research, resolve, and communicate Purchase Order discrepancies to business partners, retailers, distribution centers, and sales teams
• Generate weekly and monthly reports from ordering systems summarizing shipment activities and revenue performance
• Review open order reports daily, analyze data using Excel to inform business decisions and execute independent action to meet order cycle timelines and rush requests
• Recommend cost-efficient routing and lead time solutions in collaboration with transportation groups to meet promotional and on-counter requirements
• Build and maintain trusted relationships with retailer contacts, implementing strategic initiatives to drive account improvements and operational efficiencies
• Utilize Warehouse Management Systems and third-party shipping vendors to track all orders end-to-end

Qualifications

• Excellent organizational, analytical, written, and verbal communication skills
• SAP and Warehouse Management System (WMS) experience preferred
• Strong understanding of supply chain operations and stakeholder relationship management
• Proficient in Microsoft Office Suite with advanced Excel and data analysis capabilities
• Comprehensive understanding of end-to-end order fulfillment processes from order placement through delivery and post-delivery support
• Ability to research, analyze, and communicate large volumes of data across multiple systems and processes
• Demonstrated sound judgment, discretion, diplomacy, and ability to maintain business confidentiality
• Proven ability to prioritize and manage multiple responsibilities in a fast-paced, high-volume environment
• Process-oriented mindset with strong understanding of transaction flows and their upstream and downstream business impacts
• Demonstrated ability to navigate ambiguity, solve complex problems, and drive operational efficiencies
• Ownership, accountability, and continuous improvement mindset in developing more efficient ways of working

Skills

Experience

>3 years in supply chain operations, order management, or customer service operations within a wholesale or retail environment; experience with strategic account management and multi-stakeholder coordination highly valued.

Workplace

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.