Estée Lauder Beauty Counter Manager

About Estée Lauder

Estée Lauder is a global prestige beauty house with a legacy of innovation, elegance, and entrepreneurial spirit dating back to 1946. As an employer, the company offers the opportunity to contribute to a portfolio of admired luxury and beauty brands while upholding high standards of creativity, consumer insight, and excellence. It cultivates a dynamic, inclusive workplace where talent is encouraged to lead with imagination, collaborate across cultures, and grow through learning and mobility. Guided by its heritage and a forward-looking vision, Estée Lauder appeals to professionals seeking meaningful careers in a refined, international, and purpose-driven environment.

Estée Lauder seeks a dynamic Counter Manager to lead and develop a sales team at a prestigious beauty counter, driving achievement of sales, customer service, and operational targets. This first-level management role offers full accountability for business planning, customer acquisition through strategic events and relationship management, and team leadership—positioning high performers for advancement into field executive and senior management roles within the prestige beauty sector.

Role & Responsibilities

• Lead, coach, and develop the counter sales team to achieve sales and customer service targets
• Create and execute strategic business plans to recruit and retain customers through in-store events and targeted campaigns
• Drive exceptional customer relationship management and implement front-line marketing initiatives
• Manage team performance, establish accountability, and foster a high-performing culture
• Develop and manage financial plans and allocate resources effectively
• Utilize computerized systems and data analysis to inform business decisions and customer insights
• Build and maintain professional networks and cultivate strategic relationships within the retail environment

Qualifications

• Proven retail sales experience with demonstrated success in a fast-paced environment
• Documented team leadership experience with ability to mentor and develop others
• Experience in strategic planning, execution, and business management
• Strong financial acumen and resource management capability
• Proficiency with computerized systems, email, and Microsoft Excel
• Excellent verbal and written communication skills with strong interpersonal abilities
• Results-oriented mindset with high drive to exceed objectives and standards
• Ability to handle complex customer service situations with diplomacy and tact
• High attention to detail and superior organizational skills
• Ability to work both autonomously and collaboratively within a team environment

Skills

Experience

Substantial retail sales experience in a dynamic, fast-paced environment. Proven track record of successful team leadership and coaching others to achieve performance objectives. Demonstrated experience in strategic planning, business management, and financial planning. Experience managing point-of-sale operations and driving customer acquisition through targeted initiatives.

Education

Not specified

Culture

Estée Lauder fosters a high-performance, collaborative culture rooted in prestige beauty, innovation, and a deep understanding of consumers around the world. As an employer, the company values creativity, entrepreneurial thinking, inclusion, and continuous development, offering employees the opportunity to contribute to iconic brands while growing in a dynamic global environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.