Estée Lauder Beauty Counter Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
Counter Lead at Estée Lauder in Cardiff, UK. Lead beauty counter sales and operations with full responsibility for brand excellence and customer service.
Role & Responsibilities
- Achieve daily and weekly sales targets while maintaining brand credibility and professional standards
- Deliver exceptional retail customer service and adhere to company retail standards consistently
- Implement and monitor brand strategy locally, ensuring alignment with retailer activity and company guidelines
- Manage product knowledge development to ensure industry-leading consumer experience and appropriate product recommendations
- Plan and execute visual merchandising layouts and local marketing initiatives aligned to brand guidelines
- Oversee daily stock replenishment, delivery coordination, and inventory administration within agreed timeframes
- Manage customer complaints and refunds in line with company guidelines, consulting with area management when necessary
- Monitor and maintain retail standards including product displays, pricing accuracy, and housekeeping on a daily basis
- Identify and capitalise on sales opportunities through omnichannel channels, events, and digital engagement
- Create and maintain a safe working environment while ensuring compliance with all health and safety policies
- Leverage social media and digital tools to protect and enhance the brand image and drive business growth
- Develop consumer recruitment and retention strategies to build a loyal customer base
Qualifications
- Experience in fast-paced retail and consumer-facing environments
- Commercial understanding and awareness of the beauty or retail industry
- Effective communication, organisation, and prioritisation skills
- Proven ability to drive self-development and continuous learning
Skills
Experience
Experience in a fast-paced retail and/or consumer-facing environment with demonstrated success in driving sales performance and maintaining high service standards.
Workplace
This position is based in Cardiff, Wales, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Estée Lauder, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Counter Lead», «Brand Counter Supervisor», «Point of Sale Lead», «Retail Counter Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.