Eden Rock – St Barths Villa Reservations Agent

About Eden Rock – St Barths

Set on the shores of Saint-Jean Bay, Eden Rock – St Barths is a landmark of Caribbean hospitality, founded in 1953 by pioneering aviator Rémy de Haenen. Blending the intimacy of a distinctive island retreat with exacting luxury standards, the hotel brings together professionals across accommodation, gastronomy, guest relations and operational support. Its identity combines French refinement, Caribbean warmth and a longstanding connection to art and creativity. As an employer, Eden Rock – St Barths offers a setting where attentive service, discretion and collaboration are central to delivering highly personalised experiences for an international clientele.

Role & Responsibilities

• Manage and follow up on telephone calls.
• Handle reservations received through the various distribution channels.
• Allocate and monitor files according to their status, including new enquiries, ongoing follow-ups and trace requests.
• Recommend suitable villas in response to client requests.
• Maintain good communication with villa owners and managers.
• Contribute to a welcoming experience and personalized service for clients.
• Update and monitor client profiles.
• Help keep villa rates set by owners up to date and correctly applied.
• Help update villa availability schedules daily.
• Help publish new villas on the website and correct and update the information available there.
• Manage Eden Rock Villas Rental reservations in accordance with sales instructions and the establishment’s quality standards and procedures.
• Guide and advise clients in their choices, using upselling techniques.
• Manage and record reservations, and follow up on files in collaboration with the manager.

Qualifications

• BTS in Hospitality and Catering or equivalent.
• At least two years’ experience in a similar position at an establishment of the same category.
• English proficiency at B2 level is essential; a third language is an advantage.
• Proficiency with computer tools.
• Knowledge of accommodation operations and organization.
• Knowledge of the reception standards and procedures of prestigious establishments.
• Knowledge of the customs and practices of different cultures.
• Knowledge of sales techniques.
• Attentive, autonomous, courteous, energetic and responsive, with team spirit, flexibility, rigor, organization, patience and tact.
• Excellent interpersonal skills; able to communicate, manage stress and priorities, and analyze.

Skills

Experience

At least two years in a similar position at an establishment of the same category.

Education

BTS in Hospitality and Catering or equivalent.

Compensation

The base compensation for this position is EUR 2,500 per month.

Benefits

Shared accommodation in an Eden Rock house; health insurance and income protection; one meal per working day at the staff restaurant; uniform provided, with changing facilities and cleaning included; referral bonus; access to the Masterpiece Academy e-learning platform; access to the Eden Angels CSR programme and Eden Rokers internal events; local benefits including transport, activities and shops; annual bonus.

Culture

Eden Rock – St Barths blends the precision of luxury hospitality with the warmth and relaxed elegance of Caribbean island life. Its working environment places attentive, personalised service at the heart of the guest experience, making teamwork, discretion and an intuitive understanding of individual preferences central to its professional ethos.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.