Eden Rock – St Barths Reservations Agent

About Eden Rock – St Barths

Set on the shores of Saint-Jean Bay, Eden Rock – St Barths is a landmark of Caribbean hospitality, founded in 1953 by pioneering aviator Rémy de Haenen. Blending the intimacy of a distinctive island retreat with exacting luxury standards, the hotel brings together professionals across accommodation, gastronomy, guest relations and operational support. Its identity combines French refinement, Caribbean warmth and a longstanding connection to art and creativity. As an employer, Eden Rock – St Barths offers a setting where attentive service, discretion and collaboration are central to delivering highly personalised experiences for an international clientele.

Role & Responsibilities

• Sell hotel rooms in line with sales guidelines and the hotel's quality standards and procedures, advising guests and using upselling techniques.
• Manage and record reservations, and follow up on guest files in coordination with the supervisor.
• Manage and follow up on telephone calls.
• Process reservations received through the different distribution channels.
• Allocate and track files according to their nature, including initial enquiries, ongoing follow-up and trace requests.
• Assign rooms according to guest requests.
• Contribute to a warm welcome and personalised service for guests.
• Support effective communication and coordination within and between departments, including instructions, briefings and guest information.
• Alert superiors to any issue that could compromise service quality or excellence.
• Carry out the department's administrative tasks.
• Update and monitor guest profiles.
• Contribute to the property's yield strategy.
• Maintain the quality and upkeep of the department's equipment and premises.
• Assist with training new employees and interns.
• Assist or replace colleagues in some of their duties as needed to ensure quality service and guest follow-up.

Qualifications

• BTS in Hospitality and Catering or equivalent.
• At least two years of experience in a similar position at an establishment of the same category.
• Proficiency in spoken and written English is essential; a third language is an asset.
• Knowledge of Opera software is required.

Skills

Experience

At least two years in a similar position at an establishment of the same category.

Education

BTS in Hospitality and Catering or equivalent.

Compensation

The base compensation for this position is EUR 2,500 per month.

Benefits

Shared accommodation in an Eden Rock house; supplementary health and disability insurance; one meal per working day in the staff restaurant; uniform provided, with changing facilities and cleaning included; referral bonus; access to the Masterpiece Academy e-learning platform; access to the Eden Angels CSR programme and Eden Rockers internal events; local benefits including transport, activities and shops.

Culture

Eden Rock – St Barths blends the precision of luxury hospitality with the warmth and relaxed elegance of Caribbean island life. Its working environment places attentive, personalised service at the heart of the guest experience, making teamwork, discretion and an intuitive understanding of individual preferences central to its professional ethos.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.