- Location
- Saint Barthélemy Saint Barthélemy France
- Employment
- Contract
- Seniority
- Entry-Level
- Compensation
- €2,500/month
- Posted
- Nov 11, 2026
About Eden Rock – St Barths
Set on the shores of Saint-Jean Bay, Eden Rock – St Barths is a landmark of Caribbean hospitality, founded in 1953 by pioneering aviator Rémy de Haenen. Blending the intimacy of a distinctive island retreat with exacting luxury standards, the hotel brings together professionals across accommodation, gastronomy, guest relations and operational support. Its identity combines French refinement, Caribbean warmth and a longstanding connection to art and creativity. As an employer, Eden Rock – St Barths offers a setting where attentive service, discretion and collaboration are central to delivering highly personalised experiences for an international clientele.
Eden Rock – St Barths seeks a Guest Care Agent to coordinate guest stays from confirmation through departure, covering front desk, concierge, guest requests and administrative support. This fixed-term CDD begins 1 December 2026 and is 39 hours per week, with two consecutive days off; gross pay is €2,500 per month plus annual commissions.
Role & Responsibilities
- Welcome and register guests, then escort them to their rooms.
- Inform and advise guests about hotel services in line with their interests, assist with their requests, anticipate their needs and expectations, and encourage them to use hotel services.
- Manage the cash desk and process guest check-outs.
- Track guest requests throughout their stay, anticipate needs where possible, and coordinate with other hotel departments.
- Handle guest dissatisfaction and propose appropriate solutions.
- Contribute to administrative tasks for the Reception and Concierge departments.
- Help prepare guest arrival files.
- Update and maintain guest Cardex records.
- Support guests from the moment their stay is confirmed by planning their itinerary and helping arrange travel, flights, restaurants and activities.
Qualifications
- A BTS in Hospitality or Catering is preferred.
- At least 2 years of experience in a similar role is preferred.
- Excellent spoken and written English.
- Knowledge of hotel technology tools, including OPERA, Concierge Organizer, Micros and Know Cross.
- A service-oriented approach aligned with the hotel’s values of joy, family, creativity, subtlety, humility, authenticity and reliability, and a strong passion for the profession.
Skills
Experience
At least 2 years in a similar role, preferred.
Education
A BTS in Hospitality or Catering is preferred.
Workplace
The role is situated in Saint Barthélemy, Saint Barthélemy, France.
Explore jobs in Saint Barthélemy or in France.
Compensation
The base compensation for this position is EUR 2,500 per month.
Benefits
Shared accommodation in an Eden Rock house; health insurance and income protection; one meal per working day at the staff restaurant; uniform provided, with changing facilities and cleaning included; access to the Masterpiece Academy e-learning platform, the Eden Angels CSR programme and Eden Rockers internal events; local benefits including transport, activities and shops; referral bonus; annual commissions.
Culture
Eden Rock – St Barths blends the precision of luxury hospitality with the warmth and relaxed elegance of Caribbean island life. Its working environment places attentive, personalised service at the heart of the guest experience, making teamwork, discretion and an intuitive understanding of individual preferences central to its professional ethos.
About Cerulean
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