Eden Rock – St Barths Assistant Front Office Manager

About Eden Rock – St Barths

Set on the shores of Saint-Jean Bay, Eden Rock – St Barths is a landmark of Caribbean hospitality, founded in 1953 by pioneering aviator Rémy de Haenen. Blending the intimacy of a distinctive island retreat with exacting luxury standards, the hotel brings together professionals across accommodation, gastronomy, guest relations and operational support. Its identity combines French refinement, Caribbean warmth and a longstanding connection to art and creativity. As an employer, Eden Rock – St Barths offers a setting where attentive service, discretion and collaboration are central to delivering highly personalised experiences for an international clientele.

Role & Responsibilities

• Deliver a flawless, personalized welcome and manage check-in, check-out and guest follow-up throughout each stay.
• Meet guests on arrival, remain visible throughout the hotel during their stay, and see them through to departure.
• Provide concierge services and prioritize recommending the hotel’s own services.
• Ensure the Guest Care and Night Audit teams apply LQA standards.
• Handle and follow up on sensitive situations and guest complaints with diplomacy and efficiency.
• Work with the Front Office Manager to verify accommodation and external-service charges.
• Coordinate with other departments.
• Support the training, development and ongoing guidance of the Guest Care and Night Audit teams, in coordination with the Front Office Manager.
• Ensure compliance with service standards, procedures and current Front and Back Office checklists at the hotel and Oetker Hotels.
• Balance time between the floor and back office, prioritizing urgent matters and ongoing issues.
• Assist the Front Office Manager in monitoring guest satisfaction, occupancy and upselling indicators.
• Ensure the proper use and reliability of PMS/CRM tools.
• Control cash floats, billing and closing procedures.
• Oversee guest relations, Night Audit and the organization and daily planning of the hotel’s reception services in collaboration with the Front Office Manager.
• Ensure compliance with hotel standards, procedures and hygiene requirements.
• Contribute proposals and ideas to improve guest service, departmental offerings and profitability.
• Support team development and contribute to employee satisfaction and the hotel’s reputation.

Qualifications

• A degree in hospitality or hotel and restaurant management at bachelor’s or master’s level, preferably.
• Three years of experience in the same role in an upscale hotel.
• Fluency in French and English.
• A Category B driving licence.
• A professional approach aligned with the values of joy, family, creativity, subtlety, humility, authenticity and reliability, and a strong passion for the profession.

Skills

Experience

3 years in the same role in an upscale hotel

Education

A degree in hospitality or hotel and restaurant management at bachelor’s or master’s level, preferably.

Compensation

The base compensation for this position is EUR 3,000 per month.

Benefits

Individual room in an Eden Rock managers’ house; health insurance and provident coverage; one meal per working day at the staff restaurant; uniform provided, with changing facilities and cleaning included; manager training in employment law and time management; access to the Masterpiece Academy e-learning platform, the Eden Angels CSR programme and Eden Rokers internal events; local benefits including transport, activities and shops.

Culture

Eden Rock – St Barths blends the precision of luxury hospitality with the warmth and relaxed elegance of Caribbean island life. Its working environment places attentive, personalised service at the heart of the guest experience, making teamwork, discretion and an intuitive understanding of individual preferences central to its professional ethos.

About Cerulean

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