Dr. Barbara Sturm Spa & Boutique Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $90,000–105,000/year
- Department
- Retail & Boutique Operations
- Posted
- Aug 31, 2026
About Dr. Barbara Sturm
Puig is a distinguished name in the luxury fashion and fragrance industry, renowned for its innovative approach and commitment to excellence. As a family-owned company with a rich heritage, Puig manages a diverse portfolio of prestigious brands including Carolina Herrera, Jean Paul Gaultier, and Dries Van Noten, among others. The company is dedicated to fostering talent and creativity, providing a dynamic environment for professional growth.
Dr. Barbara Sturm seeks an experienced Spa & Boutique Manager for its Soho, New York flagship location. Lead luxury retail and spa operations, manage high-performing teams, and drive commercial success.
Role & Responsibilities
- Drive business performance by managing sales targets, client acquisition, and key performance metrics across both spa treatments and retail operations
- Analyze performance data including traffic, conversion rates, treatment bookings, retail sales, and client retention to identify growth opportunities
- Develop and execute local business strategies to increase brand awareness, drive client loyalty, and optimize spa utilization
- Leverage clienteling tools and practices to cultivate long-term client relationships and drive repeat business
- Deliver an exceptional, highly personalized client experience that reflects Dr. Barbara Sturm brand standards across all touchpoints
- Recruit, onboard, coach, and develop a best-in-class retail and spa team
- Foster a culture of accountability, collaboration, continuous learning, and service excellence
- Conduct ongoing performance conversations, development planning, and monthly coaching sessions with team members
- Ensure the team maintains expert product knowledge, treatment expertise, and adherence to brand standards
- Lead all day-to-day boutique and spa operations, ensuring seamless execution and operational excellence
- Oversee treatment scheduling, therapist management, room readiness, service quality, and spa efficiency
- Maintain compliance with health and safety standards, company policies, and operational procedures
- Manage POS systems, inventory control, vendor relationships, facility maintenance, and back-of-house operations
- Maintain exceptional visual merchandising standards consistent with the luxury brand aesthetic
- Represent Dr. Barbara Sturm at client events, VIP experiences, media activations, and community partnerships
Qualifications
- 5+ years of leadership experience in luxury retail, spa, beauty, or hospitality environments
- Proven track record of leading high-performing teams and delivering strong commercial results
- Deep knowledge of luxury skincare, wellness, and spa services with a demonstrated passion for client experience
- Strong business acumen with experience managing sales performance, staffing, inventory, and operational excellence
- Exceptional leadership, communication, and relationship-building skills
- High emotional intelligence with demonstrated ability to coach, motivate, and develop diverse teams
- Proficiency with modern retail, POS, booking, and inventory management systems
- Experience interpreting KPIs, forecasting trends, and translating insights into action plans
Skills
Experience
5+ years of leadership experience within luxury retail, spa, beauty, or hospitality environments, with a proven history of leading high-performing teams and delivering strong commercial results in premium service-oriented settings.
Workplace
The successful candidate will be located in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 90,000 to USD 105,000 per annum.
Benefits
Health and dental insurance, life insurance, disability insurance, 401(k), paid holidays, generous paid time-off policy, hybrid work environment, career development opportunities
Culture
Puig fosters a culture of innovation and inclusivity, encouraging employees to bring their unique perspectives and creativity to the table. The company values collaboration and continuous learning, making it an ideal environment for aspiring professionals in the luxury sector.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dr. Barbara Sturm, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Boutique & Spa Director», «Retail & Spa Operations Manager», «Luxury Spa & Boutique Lead», «Client Experience & Spa Manager», «Store Manager, Spa & Retail», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.