Dorchester Collection Security Officer

About Dorchester Collection

Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.

Role & Responsibilities

• Secure the premises and personnel by patrolling the property, monitoring surveillance equipment, inspecting buildings, equipment and access points, and permitting entry.
• Conduct fire and safety patrols on all shifts.
• Communicate clearly with guests, visitors, management and team members in person and by telephone.
• Handle guest requests involving loss prevention and personal escorts to and from hotel rooms, including on occasions such as weddings.
• Report imperfections and maintenance issues and work with other positions to resolve them.
• Coordinate with other departments and the wider hotel team to maintain alignment.
• Physically patrol the property and check in with all departments.
• Respond quickly to emergency situations, including fire and medical calls.
• Perform CPR, including kneeling and chest compressions for extended periods when necessary.
• Physically defend themselves during altercations with suspects in accordance with rules of engagement.

Qualifications

• At least 3 years of Security Officer or relevant work experience.
• Must possess and maintain CPR/First-Aid certification.
• Hotel, bar and/or restaurant experience preferred.
• A valid State Guard Card is a plus.
• Comfort communicating in English, the primary language used at the hotel.
• Talent and commitment to service excellence and creativity.
• Strong attention to detail.
• Strong communication skills and a customer-service ethic.
• Commitment to working collaboratively.
• Flexibility to work in a hotel operating nonstop.
• Ability to stand, walk or sit for periods of up to 8 hours; use a computer keyboard and mouse frequently; and reach and manipulate objects, tools or controls.
• Ability to walk the property and check in with all departments.
• Ability to lift and carry up to 50 lbs.
• Ability to work indoors and outdoors in all temperatures and weather conditions.

Skills

Experience

At least 3 years of Security Officer or relevant work experience.

Compensation

The base compensation for this position is USD 33.70 per hour.

Benefits

Complimentary annual stays with breakfast at each of the 10 Dorchester Collection hotels, subject to availability and seniority terms; 50% off at bars and restaurants across Dorchester Collection hotels; development opportunities, including Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, and Monthly Lunch & Learns; social events, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, and an Annual End of Year Gala; free meals on duty; exclusive access to a discount platform featuring thousands of retailers; medical, dental and vision benefits; competitive retirement scheme.

Culture

Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.