Dorchester Collection Room Service Manager

About Dorchester Collection

Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.

Role & Responsibilities

• Supervise all on-site room service operations.
• Organizes and leads daily team briefings covering the day’s hotel guests and hotel updates.
• Checks lunch, breakfast and dinner setups, as well as orders for VIP guests and long-stay guests.
• Supervises and implements the follow-up of in-room welcome amenities, minibar, coffee and tea services.
• Manages guest complaints and follows up on the actions taken.
• Manages equipment, food and beverage stock to ensure smooth operations and prevent stockouts.
• Maintains effective communication with management, escalating any operational issues or guest complaints.
• Organizes schedules, allocates tasks and ensures optimal staffing.
• Develops budgets, revenue, average spend and personnel costs in collaboration with the Director of Food and Beverage.
• Coordinates and organizes special events.
• Complies with and enforces hygiene, safety and fire-prevention rules, as well as the Internal Regulations.

Qualifications

• Presents professionally and demonstrates natural interpersonal tact with teams.
• Is motivated to deliver the highest level of service to guests.
• Can unite and engage teams.
• Has successful experience in a similar position in a palace hotel or upscale hospitality.
• Has a very good command of English, spoken, written and read; another foreign language is an asset.
• Fluent French.
• Fluent English.

Experience

Successful experience in a similar position in a palace hotel or upscale hospitality.

Benefits

13th-month salary; monthly variable bonus; health insurance covered at 75% and provident insurance; 95% reimbursement of public transport costs upon presentation of proof; preferential rates at the staff restaurant; training and individual support throughout the career through DC Academy; potential mobility across the hotels; a Sustainable Development department.

Culture

Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.

About Cerulean

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