Dorchester Collection Receptionist and Cashier

About Dorchester Collection

Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.

Role & Responsibilities

• Welcome guests according to hotel procedures and complete check-in, requesting passports and credit cards when necessary; update contact details for returning guests as needed.
• Escort guests to their rooms in accordance with rooming procedures and present the hotel's services.
• Ensure guests' luggage is delivered promptly to their rooms.
• Process guest check-outs, review invoices and collect payment in line with quality standards.
• Take reservations when the reservations service is closed, following sales guidelines.
• Update guest cardex records in the software.
• Check departures after 12:00 with the cashier, bell attendant and housekeeper.
• Contact guests departing the following day after approval from the shift supervisor, and forward the relevant information to them.
• Stay informed at all times about the day's arrivals and instructions.
• Prepare the following day's setup, including cardex records, VIP cards, booklets and FHR and Virtuoso programmes.
• Ensure VIP cards are delivered to room service as rooms become available.
• Ensure the setup is in place and place orders with the storeroom.
• Print the emergency report three times a day.
• Safeguard the hotel's cash-desk valuables, including guest deposits and safes.
• Perform other reasonable duties related to the hotel's and department's established objectives.
• Ensure guests receive consistently high-quality service.
• Receive shift instructions at the start of the shift and pass them on at its end.

Qualifications

• Fluent English.

Benefits

13th-month salary; monthly variable bonus; health insurance covered at 75% and provident insurance; 95% reimbursement of public transport costs upon presentation of proof; preferential rates at the staff restaurant; training and individual support through DC Academy; potential mobility between the hotels; a Sustainable Development department.

Culture

Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.

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