- Location
- Via Ludovisi, 49 (View map)00187 RomeItaly
- Employment
- Contract
- Seniority
- Mid-Level
- Compensation
- €25234.58/year
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 4, 2026
About Dorchester Collection
Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.
Hotel Eden in Rome seeks a Guest Research Coordinator to research arriving guests, maintain the Nexus CRM and hotel database, and share guest insights with operational teams. The role is offered on a fixed-term contract under the CCNL Turismo AICA, level C2, with an annual gross salary of €25,234.58.
Role & Responsibilities
- Conduct online research using LinkedIn, news outlets, social media and public channels, in compliance with privacy requirements and GDPR, to identify arriving guests’ interests, corporate roles, preferences, habits and special occasions; update the Nexus CRM promptly.
- Maintain the integrity and quality of the hotel database through ongoing data cleaning and removal of duplicate profiles.
- Coordinate and optimise communication flows with key departments, including Front Office, Creative, Guest Experience and Food & Beverage, to share collected information effectively.
- Prepare detailed reports and presentations on arriving guests’ profiles.
- Attend meetings and present client profiles to operational teams to support the best possible guest experience.
Qualifications
- Experience and skills in hotel or luxury environments.
- Good communication skills and a strong guest-service ethos.
- Excellent written and spoken Italian and English.
- Reliability, punctuality, a collaborative approach and attention to detail.
- Proactivity and the ability to work independently and/or as part of a team.
- Strong attention to detail, discretion and confidentiality, excellent analytical skills and problem-solving ability.
- Excellent command of Microsoft Office and major social media platforms.
- Familiarity with the Opera Cloud hotel management system is preferred.
- Availability to work shifts.
Skills
Workplace
This position is based in Rome, Lazio, Italy.
Compensation
The base compensation for this position is EUR 25234.58 per annum.
Benefits
Personal development plan (Your Plan); ongoing on-the-job training, cross-training in other departments and training through Dorchester Collection Academy; complimentary stays with breakfast at Dorchester Collection hotels and 50% discounts at its outlets, subject to internal rules and availability; company events; staff canteen during service; preferential access to shops, services, fitness centres and medical centres affiliated with the hotel; uniform and laundry service. Accommodation is not provided.
Culture
Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dorchester Collection, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Guest Insights Coordinator», «Guest Profile Coordinator», «Guest Intelligence Coordinator», «Guest Data Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.