- Location
- 3rd Floor, 1 Knightsbridge (View map)London SW1X 7LXUK
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Nov 3, 2026
About Dorchester Collection
Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.
Dorchester Collection is seeking a Global Digital Marketing Executive to manage global CRM, paid search, paid social and broader digital marketing campaigns, collaborating with hotel teams and agency partners to optimise guest engagement and commercial performance. The role is permanent and full-time, based Monday to Friday, 9:00 a.m. to 5:30 p.m., at the corporate office in Knightsbridge, with Fridays working from home.
Role & Responsibilities
- Execute and optimise global digital marketing activity across CRM, paid search, paid social and other digital channels, delivering a strong guest experience.
- Manage the global CRM communications calendar with hotel marketing teams, aligning campaigns with business priorities and commercial objectives.
- Serve as the primary liaison between the global team and hotel stakeholders for campaign planning, content development and deployment schedules.
- Manage and execute CRM campaigns through designated platforms, including Microsoft Dynamics and SevenRooms, covering audience segmentation, campaign setup, testing, deployment and quality assurance.
- Collaborate with hotels on campaign content, targeting and creative development to deliver engaging, relevant guest communications.
- Monitor, analyse and report on CRM campaign performance, providing actionable insights and recommendations to improve engagement, conversion and commercial results.
- Coordinate paid search and paid social campaign execution and optimisation with agency partners, ensuring delivery on time and within budget.
- Report on paid media performance, presenting key metrics, trends and recommendations to stakeholders and supporting ongoing optimisation.
- Support the Global Digital Marketing Manager in developing and implementing CRM innovation initiatives, including personalisation, automation and customer journey enhancements.
- Contribute to digital communications and customer experience projects, identifying opportunities to improve digital engagement across channels.
- Support the Global Head of Digital on strategic digital projects and initiatives, working with internal and external stakeholders to evolve the digital marketing function.
- Embody and promote the company’s values of Passion, Personality, Respect, Working Together and Creativity.
Qualifications
- Previous experience in performance marketing and CRM in luxury hospitality, travel or premium lifestyle brands.
- Hands-on expertise with Google Ads, Meta Business Suite, programmatic platforms such as DV360 or similar, and at least one enterprise CRM platform such as Salesforce Marketing Cloud, Adobe Campaign or equivalent.
- Experience with a project management tool such as ClickUp, Monday.com or equivalent.
- Fluency in GA4, with the ability to extract and interpret data and turn it into actionable commercial decisions.
- Experience planning campaigns across multiple properties or markets.
- Ability to manage upwards and sideways across hotel commercial teams, balancing multiple stakeholders without direct authority.
- Strategic thinking and the ability to balance brand integrity with revenue ambition.
- Degree in marketing, business or a related field, or equivalent commercial experience.
- Marketing aptitude and a methodical, analytical approach to work.
- Self-starter with initiative, excellent organisational and time-management skills, and the ability to multitask and prioritise workload with strong attention to detail.
- Excellent communication skills and a strong customer-service ethic.
- Comfortable communicating in English; French and/or Italian are an asset.
Skills
Education
Degree in marketing, business or a related field, or equivalent commercial experience.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Complimentary stays with breakfast at all 10 Dorchester Collection hotels; 50% off at bars and restaurants within Dorchester Collection hotels; refer-a-friend bonus scheme; development opportunities; social events throughout the year; free weekday lunches via a prepaid contactless card; rental deposit loan, season ticket loan and cycle-to-work scheme; access to a discount platform featuring thousands of retailers; retirement scheme.
Culture
Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dorchester Collection, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Marketing Executive», «Digital Campaign Executive», «CRM and Digital Marketing Executive», «Performance Marketing Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.