- Location
- 3rd Floor, 1 Knightsbridge (View map)London SW1X 7LXUK
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Posted
- Nov 3, 2026
About Dorchester Collection
Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.
The Global Digital Experience Executive administers Dorchester Collection’s websites and digital platforms, coordinates publishing and agency requests, supports quality assurance and SEO implementation, and prepares weekly digital reports. This is a permanent, full-time role based in London.
Role & Responsibilities
- Administer content updates, uploads and routine tasks across Dorchester Collection’s websites and secondary platforms, including Shopify storefronts, partner microsites and membership sites, and support improvements to the user journey across digital touchpoints.
- Process website content and publishing requests using established templates, brand guidelines and approval workflows, ensuring delivery to agreed timelines.
- Log, track and test bugs with the development agency, and conduct pre- and post-publication checks to support site stability and functionality.
- Raise, follow up on and track deliverables with external development, SEO and gifting agency partners.
- Maintain CMS image libraries, alt text, metadata and file-naming conventions.
- Receive, log and action content or update requests from hotel marketing teams via ClickUp, clarifying scope and timelines before proceeding.
- Action updates and uploads, and conduct quality assurance on the Gifts & Experiences platform.
- Retrieve weekly data from Microsoft Clarity, Google Search Console and GA4 using agreed templates, and support the team in developing action plans.
- Implement technical and content SEO changes in collaboration with the Global Digital Experience Manager, agencies and hotels.
Qualifications
- Previous experience in digital operations, web coordination or digital marketing support.
- Experience working with a CMS such as Umbraco, WordPress or equivalent.
- Comfort logging and tracking tickets with development agencies.
- Familiarity with Google Search Console, GA4 and Microsoft Clarity for reporting.
- Strong attention to detail and ability to follow established processes.
- Experience with project management tools; ClickUp preferred.
- Proactive communication, with the ability to escalate issues early and keep stakeholders updated.
- Experience in hospitality, travel or luxury brands is an advantage but not essential.
- Brings personality and passion to the role and team.
- Marketing aptitude and a methodical, analytical approach to work.
- Self-starter who shows initiative and has strong organisational and time-management skills, with the ability to multitask, prioritise workload and maintain attention to detail.
- Strong communication skills and a customer-service ethic.
- Comfortable communicating in English; French and/or Italian are an advantage.
Skills
Experience
Previous experience in digital operations, web coordination or digital marketing support; experience in hospitality, travel or luxury brands is an advantage but not essential.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Complimentary stays with breakfast at all 10 Dorchester Collection hotels; 50% off at hotel bars and restaurants; refer-a-friend bonus scheme; development opportunities; social events throughout the year; prepaid contactless card for workday lunches; rental deposit and season ticket loans; cycle-to-work scheme; access to a discount platform featuring thousands of retailers; competitive retirement scheme.
Culture
Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dorchester Collection, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Digital Experience Executive», «Digital Operations Executive», «Web Content Executive», «Digital Marketing Executive», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.