- Employment
- Full-Time
- Seniority
- Supervisor
- Posted
- Nov 3, 2026
About Dorchester Collection
Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.
The Front Office Supervisor at The Lana, Dorchester Collection Dubai coaches front office agents, oversees guest-facing reception and check-in activities, and coordinates with hotel departments to deliver exceptional guest experiences. The role is permanent and full-time.
Role & Responsibilities
- Contribute to processes and activities that promote Dorchester Collection’s culture and values and bring its “We Care” philosophy to life, ensuring excellent experiences for employees and guests.
- Build meaningful connections and relationships by drawing on collective intelligence from all sources.
- Coach and train front office agents to deliver an excellent customer experience.
- Act as a hotel ambassador, show guests around during check-in, and carry out daily duties efficiently and promptly.
- Upsell and check that reservation instructions are followed to ensure an excellent guest experience.
- Fulfil guests’ special requests and requests related to special occasions through the Reception Team.
- Bring the values of Passion, Personality, Respect, Working Together and Creativity to life and help continue the hotel’s legacy.
- Communicate with other departments and the extended hotel team to maintain alignment.
Qualifications
- Bring a distinctive personality and passion to the role and team.
- Demonstrate talent and strategic agility in managing short- and long-term business goals, with the ability to anticipate, identify and translate needs into innovative business solutions.
- Be a strong conceptual thinker, skilled in ideation, concept creation and execution, with curiosity, attention to detail, resourcefulness and business acumen.
- Have operational knowledge of Guest Relations, Front Office and In-Room Dining teams; knowledge of purchasing processes is preferred.
- Have strong presentation skills and the ability to present the financial impact of recommendations, persuasively sell ideas and influence without direct authority.
- Show emotional intelligence and the ability to adapt to different cultural settings and situations.
- Be detail-oriented, hands-on and collaborative, with strong interpersonal skills and the ability to mentor team members, improve results and celebrate team success.
- Have excellent communication skills and a strong customer-service and business ethic.
- Communicate comfortably in English; proficiency in Arabic, French or Spanish is a strong advantage.
Skills
Benefits
Competitive salary package; development opportunities; complimentary stays with breakfast at sister Dorchester Collection hotels; 50% off at bars and restaurants at sister Dorchester Collection hotels; meals on duty; private medical insurance; life insurance; annual flight allowance; company accommodation; company-provided transportation to and from work; company-provided uniform and complimentary laundry; service charge.
Culture
Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.
About Cerulean
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