Dorchester Collection Front Desk Intern

About Dorchester Collection

Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.

Role & Responsibilities

• Provide a smooth, personalized welcome in line with Dorchester Collection’s procedures and values; complete guest check-in and obtain stay guarantees when required.
• Check for guest mail and deliver it on arrival.
• Ensure guests’ luggage is brought to their rooms promptly.
• Escort guests to their rooms following the rooming procedure and present all hotel services.
• Complete guest check-out, review bills and process payment in line with quality standards.
• Handle cashier duties, including cash payments, currency exchange and cash advances.
• Receive shift handover information and pass it on at the end of the shift.
• Enrich guest profiles in the software using information provided at check-in.
• Prepare the next day’s arrangements, including FHR and DCDC programmes and specific packages.
• Ensure the Front Office is properly set up and place internal stock orders with the storeroom.
• Safeguard the hotel cashier’s valuables, including guest deposits and safes.
• Deliver consistently high-quality service, handle guest requests smoothly, and record known guest preferences, problems, suggestions and compliments.
• Bring energy and composure to the team and work harmoniously with the wider team.
• Help foster a motivating working environment.
• Inform line managers of any irregularities observed while performing duties.
• Respect the hotel’s sustainable development approach.
• Apply hotel reception and sales techniques; represent the hotel’s image as the first and last point of contact, welcome and escort guests to their rooms, and ensure accurate billing through departure.

Qualifications

• Fluent written and spoken English is essential.
• Must master hotel reception and sales techniques.

Skills

Benefits

95% reimbursement of Paris public transport costs; access to the staff restaurant at a preferential rate.

Culture

Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.

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