About Dorchester Collection
Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.
The French-Speaking Reservations Specialist handles guest reservation enquiries and bookings by telephone and email for all Dorchester Collection hotels, completing follow-up and coordinating special requests with hotel departments. The permanent, full-time role operates on shifts currently scheduled Monday to Sunday, 07:00–22:00, subject to change.
Role & Responsibilities
- Assist guests with reservation enquiries for all hotels in the Collection.
- Process bookings by telephone and email, and carry out reservation-related follow-up activities to ensure an excellent guest experience.
- Communicate guests’ special requests to the relevant department and support alignment between the Global Contact Centre and the hotels.
- Multitask and adapt in a fast-paced environment to meet response-time targets and stakeholder expectations.
- Bring the Collection’s values of Passion, Personality, Respect, Working Together and Creativity to the role and help continue its legacy.
Qualifications
- Comfortable communicating in English, the primary language used in the Global Contact Centre.
- Native or proficient spoken and written French.
- Eligible to work in the UK.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Compensation
The base compensation for this position is GBP 29825.89 per annum.
Benefits
Monthly financial incentives; workday lunches via a prepaid contactless card (£2,772 annual value for full-time employees); complimentary stays with breakfast at Dorchester Collection hotels; 50% off at bars and restaurants within Dorchester Collection hotels; £750 refer-a-friend bonus scheme; subsidised access to gyms, fitness classes and wellness experiences; development opportunities; social events throughout the year; season ticket loan and cycle-to-work scheme; discount platform access; competitive pension scheme.
Culture
Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dorchester Collection, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «French-Speaking Reservations Agent», «French-Speaking Booking Specialist», «French-Speaking Guest Reservations Advisor», «French-Speaking Reservation Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.