- Location
- 228 Rue de Rivoli (View map)75001 ParisFrance
- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Posted
- Nov 3, 2026
About Dorchester Collection
Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.
The Customer Performance and Engagement Intern supports the Quality and Nexus Manager with daily work to enhance the guest experience, including customer feedback follow-up, data quality, team training, and the creation of quality and Nexus materials. This full-time, six-month internship at Le Meurice starts on 1 March 2027 and requires an internship agreement; compensation is 15% of the Social Security hourly ceiling.
Role & Responsibilities
- Share customer feedback with teams.
- Research information to support the follow-up of customer feedback.
- Check and monitor the quality of recorded data.
- Create and update quality presentations and procedures.
- Check the quality and quantity of data recorded in the Nexus CRM tool.
- Listen to teams and monitor areas for improvement.
- Train employees.
- Monitor log-ins.
- Create and update Nexus presentations and procedures.
- Support the Quality and Nexus Manager with daily tasks aimed at delivering an exceptional guest experience.
Qualifications
- Organizational and analytical skills.
- A proactive approach.
- Attention to detail.
- Demonstrated ability to motivate, influence, and support.
- Computer skills, particularly with Microsoft Excel and PowerPoint.
- Ability to act with tact and diplomacy in a confidential environment, balancing sound judgment, empathy, and business acumen.
- Excellent written and verbal communication skills, and an understanding of the importance of good customer service.
- Understanding of English is required; French is the hotel's primary spoken language.
Skills
Workplace
The successful candidate will be located in Paris, Île-de-France, France.
Explore jobs in Île-de-France or in France.
Benefits
95% reimbursement of Paris public transport costs; access to the staff restaurant at a preferential rate.
Culture
Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dorchester Collection, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Intern», «Guest Engagement Intern», «Customer Insights Intern», «Guest Relations Performance Intern», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.