- Employment
- Full-Time
- Seniority
- Entry-Level
- Posted
- Nov 3, 2026
About Dorchester Collection
Dorchester Collection operates hotels including The Dorchester in London, Hôtel Plaza Athénée and Le Meurice in Paris, and The Beverly Hills Hotel in Los Angeles County. Its properties hire across rooms, restaurants, kitchens, engineering and guest services.
The Butler welcomes and hosts guests throughout their stay at 45 Park Lane in London, anticipating their needs, coordinating room preparation and maintaining detailed knowledge of the hotel and London events. The role is permanent and full-time, with shifts currently scheduled Monday to Sunday between 7:30 a.m. and 11:00 p.m.; hours may change.
Role & Responsibilities
- Welcome guests on arrival and host them throughout their stay, anticipating and meeting their needs with exceptional service.
- Liaise with relevant departments to ensure guest rooms are fully prepared.
- Maintain comprehensive knowledge of the hotel, its facilities and events across London to deliver an outstanding guest experience.
Qualifications
- Clear communication skills, including careful listening and the ability to understand and follow instructions.
- A friendly, polite and respectful manner with guests and team members.
- Attention to detail, ensuring guest areas are clean, tidy and prepared to a high standard.
- Good time management, reliability and punctuality.
- Willingness to assist guests with varied tasks and adapt to changing plans.
- Flexibility to work different shifts, including evenings and weekends.
- Ability to work collaboratively and support colleagues.
- Basic problem-solving skills are preferred.
- Knowledge of London attractions, events and 45 Park Lane is preferred.
- Experience with VIP guests or in luxury service is an advantage.
- Fluent English.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Complimentary annual stays with breakfast at Dorchester Collection hotels; 50% discounts on food and beverages at selected bars and restaurants; Friends & Family hotel-stay discounts; discounts at high-street and online shops; enrolment from day one in the Royal London Private Pension scheme, with an 8% employer contribution; seasonal ticket loan; rental deposit scheme; private financial advice; eye-care vouchers; apprenticeships from Level 2 to Hospitality Degree Level 5; social events; a £1,000 referral bonus; and immediate wellbeing advice.
Culture
Each hotel has its own kitchens, service teams and history. In Paris, for example, a sommelier at Le Relais Plaza works at Hôtel Plaza Athénée, while the pastry team at Le Meurice prepares work for a different house.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dorchester Collection, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Hotel Butler», «Guest Services Butler», «Guest Experience Butler», «Personal Butler», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.