Dolce&Gabbana Store Manager

About Dolce&Gabbana

Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.

Role & Responsibilities

• Manage and operate a single store, applying operational guidelines and enforcing established standards.
• Achieve store sales goals and the sales plan by maximizing available resources while preserving the brand’s integrity and image.
• Control store expenses.
• Maintain exemplary client service by monitoring, assessing and coaching staff, while managing client development.
• Ensure replenishment of core products and purchase the assortment needed to achieve store goals.
• Oversee merchandise presentation to reflect collection direction and maximize sales.
• Maintain the overall store presentation, including maintenance, housekeeping, professionalism and organization.
• Support smooth store operations through informed decision-making, considering consequences, alternatives and available resources.
• Control inventory.
• Manage staff effectively through coaching and development, and recruit strong candidates.
• Devote 25% of the manager’s role to training and development; oversee staff-led training in product knowledge, client service, systems, procedures and teamwork.
• Prepare personnel development plans with clear, measurable goals.
• Foster high morale and team spirit; encourage group activities, contests and special employee benefits with prior Corporate approval.
• Review and approve schedules to ensure adequate coverage, including daily zone and break schedules, weekly schedules and vacation schedules; synchronize managers’ schedules to ensure management presence in the store.
• Conduct weekly store meetings on employee and sales matters, product knowledge and related topics; review daily sales expectations, new shipments and priorities each morning by department or in a general meeting.
• Recommend sales and marketing strategies to achieve goals.
• Communicate effectively and with focus across all levels, especially with clients, staff and the Corporate Office.

Qualifications

• At least 5 years of high-volume retail management experience, preferably in the luxury sector.
• Exceptional organizational skills, follow-through and attention to detail.
• Strong problem-solving attitude.
• Ability to assess priorities, meet deadlines and work under pressure.
• Collaborative spirit and proactive attitude.

Skills

Experience

5+ years of high-volume retail management experience, preferably in the luxury sector.

Culture

Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.