Dolce&Gabbana Store Manager

About Dolce&Gabbana

Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.

Role & Responsibilities

• Design and implement strategic plans to maximize commercial performance by product category and client profile.
• Drive business target achievement and the execution of strategic projects, collaborating actively with key corporate functions.
• Ensure effective execution of CRM initiatives, strengthening the client network and fostering lasting relationships based on loyalty and exclusivity.
• Develop and coordinate private events and personalized experiences to enrich the client experience and reinforce clients’ connection with the brand.
• Ensure faithful interpretation and impeccable implementation of the brand’s visual guidelines, keeping the team informed about updates and best practices.
• Oversee the boutique’s overall appearance, ensuring order, cleanliness and operational efficiency to deliver excellent product presentation and point-of-sale standards.
• Work closely with the Visual Merchandising team to highlight key products and new arrivals strategically.
• Collaborate with the Merchandising team on assortment recommendations, drawing on a strong understanding of the local market and client preferences.
• Participate in corporate category training and transfer knowledge to the team through training sessions, launches and product updates.
• Ensure smooth integration between front-of-house and back-of-house, optimizing resource management and logistics and inventory operations.
• Oversee stock accuracy and compliance with corporate inventory and internal control procedures.
• Ensure the commercial space is maintained, clean and secure in line with company standards.
• Participate actively in attracting and selecting exceptional sales talent aligned with the brand’s values and aesthetic.
• Inspire, develop and support the sales team through daily training, personalized coaching, briefing sessions, motivational activities and development programs.

Culture

Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.