- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Senior Client Advisor for its Dallas boutique, responsible for delivering exceptional client experiences while maintaining brand excellence. The successful candidate will mentor junior staff, drive key performance metrics (consignment, conversion, UPT, data enrichment), manage a personal client portfolio through CRM systems, and serve as Manager on Duty when required. This role combines frontline sales expertise with leadership responsibilities, fostering a collaborative environment and contributing to boutique profitability across the brand's women's and men's ready-to-wear collections.
Role & Responsibilities
- Provide impeccable client service and embody Dolce & Gabbana brand standards, ensuring every interaction exceeds expectations
- Tailor individual client experiences and orchestrate seamless sales interactions
- Drive individual and store KPIs including consignment, appointments, repurchase rate, units per transaction, conversion rate, and data enrichment
- Mentor and coach team members, sharing best practices and product knowledge
- Build and maintain a strong personal client portfolio through proactive outreach and CRM system management
- Execute qualitative CRM monitoring and updates to build relationships, facilitate appointment selling, and acquire new clients
- Curate personalized, versatile, and timeless product recommendations for clientele
- Perform Manager on Duty duties including floor operations oversight and team coordination as needed
- Execute opening and closing procedures and manage store keys
- Maintain visual merchandising standards and support inventory processes
- Foster a collaborative and professional store environment
- Provide insights into fashion trends and luxury market developments
Qualifications
- Strong communication and relationship-building skills
- Passion for fashion and demonstrated ability to create memorable client experiences
- Experience in women's and men's ready-to-wear sales (preferred)
- Proven track record in luxury retail or high-touch client advisory roles
- Ability to achieve and exceed sales and client engagement targets
Skills
Experience
Minimum 3–5 years of progressive luxury retail or client advisory experience, with demonstrated success in sales leadership, client portfolio management, and team mentorship. Prior experience with made-to-order, bespoke, or personalized retail models is advantageous.
Education
High school diploma or equivalent; advanced education in fashion, business, or hospitality is valued but not required.
Benefits
Competitive hourly rate plus commission; comprehensive health coverage including medical, dental, and vision insurance; life and disability insurance; 401(k) retirement plan.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Advisor», «Client Relations Manager», «Luxury Retail Specialist», «Premium Client Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.