- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks a Senior Client Advisor for its Woodbury outlet boutique to deliver exceptional client experiences and drive sales performance. The role combines front-line client advisory with team leadership, requiring proficiency in CRM systems, personalized styling, and boutique operations. This position offers growth within a prestigious luxury fashion brand committed to craftsmanship and sustainability.
Role & Responsibilities
- Deliver exceptional client experiences and uphold Dolce & Gabbana brand standards across all boutique interactions
- Tailor personalized client experiences to exceed expectations and execute flawless sales presentations
- Drive individual and store key performance indicators including Consignment, Appointments, Repurchase Rate, Unit Per Transaction, Conversion, and Data Enrichment
- Mentor and coach team members, sharing best practices, product knowledge, and professional guidance
- Build and maintain a strong client portfolio through proactive outreach and strategic use of clientele management tools
- Ensure qualitative customer relationship management (CRM) monitoring and updating to foster client retention, appointment selling, and acquisition
- Serve as Manager on Duty when required, overseeing floor operations and coordinating team activities
- Execute opening and closing procedures, maintain store keys, and ensure visual merchandising standards
- Contribute insights on fashion trends and luxury market developments to inform client consultations
- Foster a collaborative, professional, and positive work environment that encourages teamwork and creativity
Qualifications
- Strong communication and relationship-building skills
- Passion for fashion and demonstrated ability to create memorable client experiences
- Experience in Women's and Men's Ready-to-Wear sales environments
- Flexible schedule availability, including evenings, weekends, and holidays
Skills
Experience
Proven experience in luxury retail or front-of-house sales environments, with demonstrated track record in client advisory, relationship building, and achieving sales targets. Prior experience mentoring and coaching retail teams is highly valued.
Education
High school diploma or equivalent; additional fashion, hospitality, or business education is advantageous.
Workplace
The successful candidate will be located in Woodbury, New York, USA, with easy access to New York.
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Benefits
Competitive hourly rate plus commission; comprehensive benefits including medical, dental, vision, life and disability insurance; 401(k) retirement plan.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Associate», «Luxury Client Specialist», «Client Relations Manager», «Retail Sales Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.