- Employment
- Full-Time
- Seniority
- Senior
- Compensation
- €24,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Senior Client Advisor for its flagship outlet location in Las Rozas Village, Madrid. The successful candidate will serve as a brand ambassador, driving sales performance while delivering exceptional customer experiences and cultivating long-term client relationships in alignment with the brand's Italian heritage and luxury standards. Reporting directly to store management, this role combines strategic client engagement with a deep commitment to visual merchandising excellence and brand representation.
Role & Responsibilities
- Promote and sell products by identifying and understanding the needs of an international clientele
- Deliver exceptional client experiences, fostering long-term relationships and cultivating customer loyalty
- Act as Brand Ambassador, embodying and conveying brand values and vision across all client interactions
- Maintain store standards in accordance with company guidelines and visual merchandising directives
- Demonstrate comprehensive product knowledge and effectively communicate company projects and seasonal collections
- Contribute to overall team performance by supporting colleagues and implementing best practices
Qualifications
- Minimum 5 years of demonstrated experience in luxury retail
- Fluency in Spanish and English; additional languages strongly preferred
- Strong client-centric mindset with excellent presentation and interpersonal skills
- Proven sales abilities with mastery of professional selling techniques
- Positive attitude with self-motivation and goal-oriented focus
- Collaborative team player with strong interpersonal effectiveness
Skills
Experience
Minimum 5 years of professional experience in luxury retail, with demonstrated expertise in client-facing sales and brand representation within high-end retail environments.
Workplace
The role is situated in Madrid, Madrid, Spain.
Compensation
The base compensation for this position is EUR 24,000 per annum.
Benefits
Meal vouchers; company benefits in accordance with internal policy and the Convenio Colectivo del Comercio (collective retail agreement).
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Senior Sales Advisor», «Brand Ambassador - Retail», «Senior Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.