- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks a Senior Client Advisor to join the Women's Department at Selfridges in London. This role combines strategic client relationship management with sales leadership, requiring the successful candidate to mentor sales staff, cultivate international clientele, and maintain exemplary brand standards within a prestigious luxury retail environment.
Role & Responsibilities
- Tailor the client experience to elevate brand perception and impression
- Mentor and support sales staff performance, ensuring smooth operations on the shop floor
- Promote and sell products by identifying international customers' needs
- Deliver outstanding customer service and build long-term relationships with clients
- Maintain store standards in accordance with brand guidelines
- Embody and transmit company values and projects through effective product knowledge
- Build lasting client relationships using clienteling tools such as Client Book and CRM systems
- Monitor stock levels and support the activities of sales staff
- Support basic cash operations when necessary
Qualifications
- Minimum 3 years' proven experience in luxury retail
- Strong clienteling skills with ability to deliver memorable client journeys and ceremonies
- Proficiency in effective sales techniques with track record of achieving targets
- Solid understanding of store KPIs and performance drivers
- Excellent customer focus combined with strong presentation and interpersonal skills
- Collaborative team player with ability to build strong internal and external relationships
Skills
Experience
Minimum 3 years of proven experience in luxury retail with demonstrated success in client relationship management and achieving sales targets.
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Manager», «Luxury Retail Manager», «VIP Client Specialist», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.