- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks a Senior Client Advisor to deliver exceptional client experiences within its Dallas boutique, upholding brand standards and driving boutique success. This role combines front-of-house sales expertise with mentorship responsibilities, encompassing client relationship management, sales KPI achievement, team coaching, and operational oversight as needed. The position offers pathways for career advancement within the brand's global retail network.
Role & Responsibilities
- Deliver impeccable service to clients, embodying Dolce & Gabbana brand expectations and values
- Tailor client experiences to exceed expectations and ensure seamless execution of the sales ceremony
- Drive individual and store KPIs including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment
- Mentor and coach team members, sharing best practices and product knowledge
- Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration
- Build and maintain a strong client portfolio through proactive outreach and clientele relationship tools
- Ensure qualitative CRM monitoring and updating to build, retain, and acquire client relationships through appointment selling
- Create personalized, versatile, and timeless styling recommendations for clients
- Perform Manager-on-Duty responsibilities, overseeing floor operations and team coordination as assigned
- Execute opening and closing procedures and hold store keys as needed
- Provide insights into fashion trends and luxury market developments
- Maintain visual merchandising standards and support inventory processes
- Foster a collaborative and professional store environment
Qualifications
- Strong communication and relationship-building skills
- Passion for fashion and proven ability to create memorable client experiences
- Experience in Women's and Men's Ready-to-Wear sales (preferred)
- Flexible schedule availability, including evenings, weekends, and holidays
Skills
Experience
While not explicitly stated, the Senior Client Advisor role implies prior retail or luxury fashion sales experience, with demonstrated excellence in client service and a track record of achieving sales targets. Progression from Client Advisor to Senior Client Advisor typically requires 2–4 years of relevant boutique or luxury retail experience.
Education
High school diploma or equivalent required; post-secondary education in fashion, business, or hospitality is advantageous but not required.
Benefits
Competitive hourly rate plus commission, comprehensive benefits including medical, dental, vision, life and disability insurance, 401(k) plan.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Sales Advisor», «Client Relations Manager», «Senior Retail Associate», «Fashion Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.