- Location
- St. Moritz Grisons Switzerland
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an accomplished Sales Manager for its St. Moritz boutique, combining clienteling expertise with proven luxury retail leadership. The role requires delivering exceptional brand experiences while mentoring Client Advisors, managing CRM systems, and driving individual and store sales targets. An established client portfolio and ready-to-wear experience are preferred.
Role & Responsibilities
- Deliver impeccable, brand-aligned service to all clients, embodying Dolce & Gabbana standards and values
- Tailor client experiences to exceed expectations while mentoring Client Advisors and ensuring seamless sales floor operations
- Demonstrate comprehensive product knowledge and heritage expertise, serving as a role model for sales achievement and client-centricity
- Proactively utilize clienteling and CRM tools to build, maintain, and develop relationships with current and prospective clients
- Monitor and update CRM systems to ensure qualitative customer data and identify growth opportunities
- Achieve individual and store-level sales targets while enhancing overall business development
- Source and cultivate new clients through strategic CRM deployment
- Oversee sales policies, objectives, and organizational initiatives
- Assist in merchandising and shop floor maintenance to ensure optimal presentation standards
Qualifications
- Proven luxury retail experience with an established client portfolio
- Demonstrated clienteling and sales management capabilities
- Strong product and brand knowledge specific to fashion and heritage luxury
- Ready-to-wear (RTW) sector experience preferred
Skills
Experience
Established track record in luxury retail with proven clienteling skills and an existing client book; prior Client Advisor experience with progression to management level preferred.
Education
Not specified
Workplace
This position is based in St. Moritz, Grisons, Switzerland.
Explore jobs in Grisons or in Switzerland.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Manager», «Client Sales Manager», «Luxury Sales Leader», «Store Sales Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.