- Location
- Santa Clara California USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $26–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Sales Manager to lead the Valley Fair boutique and drive exceptional performance through strategic client development, team leadership, and operational excellence. The Sales Manager will act as a brand ambassador, oversee daily operations including opening and closing procedures, mentor team members in product knowledge and best practices, and execute strategic action plans to achieve boutique KPIs across consignment, appointments, repurchase rate, units per transaction, conversion, and client data enrichment. This role demands strong luxury retail experience, proven leadership capability, and a commitment to upholding Dolce & Gabbana's brand standards.
Role & Responsibilities
- Provide impeccable service and embody Dolce & Gabbana brand values, ensuring every client interaction reflects the brand's exceptional standards
- Partner with store leadership on corporate initiatives, team development, employee relations, product training, and operational execution
- Oversee store opening and closing procedures, manage store keys, and ensure compliance with operational and loss prevention protocols
- Drive individual and boutique KPIs including consignment, appointments, repurchase rate, UPT, conversion, and data enrichment through strategic execution
- Develop and implement strategic action plans to accelerate sales growth and deepen client relationships aligned with boutique objectives
- Mentor and coach team members through sharing best practices, product knowledge, and professional development guidance
- Foster a positive, collaborative work environment that encourages teamwork, creativity, and operational excellence
- Maintain inventory accuracy by partnering with operations on cycle counts, discrepancy resolution, and stock reconciliation
- Leverage CRM systems to strengthen client relationships, facilitate appointment-based selling, and drive client acquisition
- Demonstrate leadership ownership of visual merchandising standards, boutique presentation, and operational excellence
- Manage and resolve escalated client concerns in collaboration with store leadership, client services, and operations teams
- Perform additional duties as assigned by store leadership
Qualifications
- Minimum 3+ years of luxury retail sales experience
- Proven leadership and team management capabilities
- Women's and men's ready-to-wear (RTW) product knowledge and experience
- Excellent written and verbal communication skills
- Results-driven mindset with demonstrated ability to achieve sales targets
- Adaptability and composure in fast-paced retail environments
- Flexible schedule availability including evenings, weekends, and holidays
Skills
Experience
A minimum of 3+ years of hands-on experience in luxury retail sales, preferably within fashion or accessible luxury brands. Demonstrated success leading retail teams, driving sales performance, and managing client relationships in a high-touch boutique environment is essential. Prior experience with both women's and men's ready-to-wear categories is preferred.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management, fashion, or related field preferred.
Workplace
This position is based in Santa Clara, California, USA, within easy reach of San Francisco.
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Compensation
The base compensation for this position ranges from USD 26 to USD 28 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, life insurance, disability insurance, 401(k) plan, FSA plans, variable commission eligibility
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Retail Manager», «Client Services Manager», «Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.