- Location
- San Francisco California USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $26–28/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 16, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce&Gabbana is hiring a Sales Manager for its San Francisco boutique to drive performance through team leadership, client development and operational excellence. The role includes coaching the team, advancing sales and client engagement, overseeing boutique standards and resolving escalated client issues. The hourly rate is $26–$28, with eligibility for variable commission and a benefits program.
Role & Responsibilities
- Provide impeccable service and represent Dolce&Gabbana as a brand ambassador, ensuring each client experience reflects brand expectations.
- Partner with Store Leadership on corporate initiatives, team development, employee relations, product training, and daily operations.
- Oversee opening and closing procedures, holding store keys as needed, and ensure compliance with operational and loss prevention standards.
- Drive individual and store KPIs, including Consignment, Appointments, Repurchase Rate, UPT, Conversion, and Data Enrichment.
- Develop and execute strategic action plans to drive sales and deepen client engagement in line with boutique goals.
- Mentor and coach team members, sharing best practices and product knowledge.
- Maintain a positive, collaborative work environment that encourages teamwork and creativity.
- Support inventory accuracy by partnering with Operations on cycle counts and discrepancy resolution.
- Use CRM to strengthen client relationships through appointment selling and client acquisition.
- Lead and take ownership of boutique standards, including visual merchandising and operational excellence.
- Manage and resolve escalated client issues in partnership with Store Leadership, Client Services, and Operations.
- Perform additional duties as assigned.
Qualifications
- At least 3 years of luxury retail sales experience.
- Excellent written and verbal communication skills.
- Experience with both women’s and men’s ready-to-wear (RTW).
- Results-driven, with leadership capabilities.
- Adaptable and comfortable in a fast-paced environment.
- Flexible availability, including evenings, weekends, and holidays.
Skills
Experience
At least 3 years of luxury retail sales experience.
Workplace
This position is based in San Francisco, California, USA.
Explore jobs in the USA.
Compensation
The base compensation for this position ranges from USD 26 to USD 28 per hour.
Benefits
Eligible for variable commission; medical, dental, vision, life and disability insurance; 401(k) plan; FSA plans.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Manager», «Boutique Sales Manager», «Sales Team Manager», «Luxury Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.