- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €38,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Sales Manager for its flagship boutique on Rome's Piazza di Spagna. The successful candidate will drive business performance, lead and develop the retail team, and ensure exceptional customer service whilst maintaining operational excellence and brand standards in a luxury fashion environment.
Role & Responsibilities
- Support achievement of individual and boutique sales targets, contributing to overall business performance and commercial objectives
- Deliver exceptional and personalized customer experience, consistently embodying the brand's values and service standards
- Develop and maintain strong relationships with local and international clients, fostering customer loyalty and long-term engagement
- Lead by example on the sales floor, promoting excellence in client service, sales performance and brand representation
- Support onboarding, coaching and continuous training activities, contributing to the development and motivation of the team
- Monitor sales performance and key business indicators, supporting implementation of action plans to optimize results
- Collaborate with colleagues and management to ensure smooth daily operations and alignment with company standards
- Support CRM initiatives and clienteling activities aimed at strengthening customer relationships and retention
- Collaborate with Visual Merchandising to ensure boutique presentation aligns with brand standards and commercial objectives
- Ensure compliance with company policies, procedures and operational guidelines
Qualifications
- At least 5 years of retail experience with previous supervisory or managerial responsibilities
- Strong passion for luxury fashion and excellence in customer service
- Excellent communication and interpersonal skills, with ability to interact effectively with international clientele
- Strong leadership skills, with ability to motivate, develop and support team members
- Knowledge of luxury retail sales processes, clienteling techniques and CRM tools
- Understanding of visual merchandising standards and in-store excellence
- Experience with stock management and coordination of operational activities
- Fluency in Italian and English; additional languages considered a plus
- Strong analytical and numerical skills, with ability to interpret sales performance and key business indicators
- Goal-oriented mindset with strong commercial attitude and focus on results
- Punctuality, accuracy and operational autonomy
- Team-oriented attitude and openness to collaboration
Skills
Experience
At least 5 years of experience in retail environments, with previous supervisory or managerial responsibilities, preferably within luxury or premium brands.
Workplace
The role is situated in Rome, Lazio, Italy.
Compensation
The base compensation for this position is EUR 38,000 per annum.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Supervisor», «Boutique Manager», «Retail Sales Lead», «Client Advisor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.