Dolce&Gabbana Sales Manager

About Dolce&Gabbana

Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.

Role & Responsibilities

• Achieve excellent personal sales results by delivering exceptional customer service.
• Partner with boutique management to achieve budgeted revenue, support the activities required to meet the boutique’s commercial objectives, lead by example in delivering an excellent customer experience, act with integrity, and comply with Head Office requests.
• Represent Dolce&Gabbana as a brand ambassador.
• Contribute to sales targets through product sales and excellent service.
• Complete tasks assigned by boutique management efficiently and on time.
• Coordinate and supervise activities as requested by boutique management to deliver the boutique’s expected qualitative and quantitative results.
• Coordinate the in-store execution of all company initiatives.
• Support the Sales Team in achieving its objectives and developing the performance of the boutique and its employees.
• Organize the execution of actions defined by boutique management to implement commercial action plans and increase sales by product category and customer segment.
• Analyze KPIs monthly and identify strategies to meet performance standards.
• Participate in the monthly analysis of the CRM database managed by boutique management to facilitate and execute CRM activities.
• Supervise the front-of-house (FOH) to optimize operations.
• Share information with boutique management about best- and worst-selling products, contribute to decisions, and implement potential improvements to the sales process and/or product presentation.
• Support cash register operations as needed.
• Help boutique management assign responsibilities across store areas based on traffic trends and peak hours, ensuring adequate sales-floor coverage and timely submission of payroll data for each employee.
• Develop the Sales Team by implementing action plans.
• Train sales staff in sales skills and tools, and in understanding commercial metrics.
• Monitor customer-service quality and performance levels, and provide on-the-floor feedback.
• Ensure the boutique complies with company policies and procedures.
• Promote the brand image through product knowledge and uphold visual merchandising standards.
• Minimize losses by ensuring loss-prevention procedures are followed at all times and incidents are reported to boutique management.
• At management’s request, support, coordinate, and supervise stockroom activities and tasks.
• At management’s request, support, coordinate, and supervise cash operations, transactions, and cash-management procedures.

Qualifications

• At least five years of experience in a similar role in the high-end fashion or luxury sector.
• Positive and dynamic, committed to excellence, and able to integrate and work effectively as part of a team.
• Fluent English is essential; a third language is an advantage, such as Russian, Mandarin, Arabic, or Portuguese.

Skills

Experience

At least five years in a similar role in the high-end fashion or luxury sector.

Culture

Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.