- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an accomplished Sales Manager to lead the Womenswear Department at Selfridges in London. The role encompasses team leadership, sales performance optimization, and client experience excellence. The incumbent will mentor Client Advisors, manage CRM operations, oversee visual merchandising initiatives, and ensure consistent delivery of luxury retail standards aligned with brand values.
Role & Responsibilities
- Enable sales excellence by equipping the team with tools, knowledge, and motivation to achieve sales targets
- Elevate in-store experience through mentorship on personalized, high-touch service aligned with Dolce & Gabbana standards
- Oversee the execution of sales floor operations, ensuring consistency, efficiency, and brand alignment
- Demonstrate product knowledge and brand storytelling to inspire the team and enhance client engagement
- Drive client retention and acquisition through strategic use of CRM tools and accurate data management
- Monitor individual and team KPIs, identify improvement opportunities, and implement action plans
- Mentor and coach Client Advisors to foster collaboration, accountability, and continuous improvement
- Support visual merchandising, stock organization, and shop floor maintenance to maintain a premium environment
Qualifications
- Proven leadership experience in luxury retail, preferably in Womenswear
- Deep understanding of luxury client expectations and industry standards
- Strong organizational and multitasking abilities with a solution-oriented mindset
- Excellent interpersonal and communication skills
- Talent for motivating and developing others
Skills
Experience
Proven track record in a leadership role within luxury retail, ideally within the Womenswear sector, demonstrating the ability to motivate teams and deliver consistent sales results.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Director», «Retail Manager», «Boutique Manager», «Department Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.