- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Sales Manager to lead sales operations at its Bicester Outlet location. The role combines frontline client engagement with team leadership, requiring the candidate to mentor Client Advisors, achieve monthly sales targets, and cultivate long-term relationships with loyal clientele through advanced CRM and clienteling tools. This position demands deep product knowledge, mastery of the brand's heritage, and the ability to orchestrate the complete sales ceremony while maintaining the House's exacting service standards.
Role & Responsibilities
- Provide exceptional client service aligned with Dolce & Gabbana brand expectations and serve as a brand ambassador
- Mentor and supervise Client Advisors, ensuring consistent execution of sales protocols and smooth shop floor operations
- Develop comprehensive product knowledge and communicate the brand's history and heritage to clients
- Utilize clienteling and CRM tools to identify new clients, manage customer relationships, and drive business development
- Maintain qualitative CRM records to build and retain relationships with current customers
- Achieve individual and store-level sales targets while enhancing overall business performance
- Oversee sales policies, objectives, and strategic initiatives within the outlet
- Source new clients and cultivate long-term relationships with Dolce & Gabbana loyal clientele
- Assist in merchandising displays and maintenance of the shop floor environment
Qualifications
- Relevant luxury retail experience
- Excellent written and verbal communication skills
- Ready-to-Wear (RTW) experience preferred
- Proficiency with CRM and clienteling platforms
- Strong product knowledge and brand heritage understanding
Skills
Experience
Candidates should possess proven experience in luxury retail environments, ideally with exposure to Ready-to-Wear fashion collections. Prior experience in client-facing leadership roles within high-end retail is essential.
Education
No specific educational qualifications are mandated; however, secondary education is assumed standard for this level of retail management.
Workplace
The successful candidate will be located in Bicester, England, UK, with easy access to London.
Explore jobs in England or in the UK.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Sales Manager», «Retail Sales Manager», «Client Sales Manager», «Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.