- Location
- Mexico City Ciudad de México Mexico
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 14, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
The Client Advisor represents Dolce&Gabbana in Mexico City, delivering personalized luxury service, developing client relationships and opportunities through the Client Book and CRM, and driving sales against individual KPIs. The role also supports store presentation and upkeep, teamwork, and compliance with corporate service, operational, and sales procedures.
Role & Responsibilities
- Deliver an exceptional shopping experience through expert advice and impeccable, personalized service.
- Represent Dolce&Gabbana as a brand ambassador, conveying its essence and elegance in every interaction.
- Ensure each client has a memorable experience in line with Dolce&Gabbana’s standards of excellence.
- Elevate the client experience through personalized attention that reinforces the brand’s luxury positioning.
- Meet and exceed commercial targets, driving business growth with a proactive, results-oriented approach.
- Provide premium client service, demonstrating product knowledge and understanding of the brand’s DNA, and guide each sale according to Dolce&Gabbana’s service ceremony.
- Meet individual KPIs by driving cross-selling and add-on sales across all available product categories.
- Build strong, authentic, and lasting relationships with clients.
- Keep the Client Book continuously updated and use it strategically to develop business opportunities.
- Proactively contact clients to arrange appointments and follow up promptly on requests.
- Use CRM effectively to identify and connect with clients and generate new opportunities.
- Maintain an impeccable appearance in line with Dolce&Gabbana standards.
- Contribute actively to visual presentation and store upkeep, ensuring every area reflects elegance, cleanliness, and attention to detail.
- Collaborate proactively with the team, respect colleagues, accept instructions, and provide feedback to support store performance and a positive working environment.
- Comply with all corporate policies and procedures relating to client service, operations, and sales.
Skills
Workplace
This position is based in Mexico City, Ciudad de México, Mexico.
Explore jobs in Mexico.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Client Associate», «Luxury Sales Associate», «Retail Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.