- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Client Advisor for its accessories corner at Harrods in London. The role combines customer-facing sales expertise with supportive mentoring of retail staff, emphasizing brand ambassadorship and elevated clienteling practices. Responsibilities include tailoring the customer experience, promoting accessories through identified client needs, maintaining store standards, and leveraging CRM systems to build lasting relationships with an international clientele.
Role & Responsibilities
- Tailor the client experience to elevate the brand impression and create memorable interactions
- Mentor and support sales staff performance while ensuring smooth operations on the shop floor
- Promote and sell accessories by identifying and addressing international customers' needs
- Deliver outstanding customer service and cultivate long-term relationships with clients
- Maintain store standards in accordance with company guidelines and visual merchandising protocols
- Demonstrate comprehensive product knowledge and communicate brand projects with passion and authenticity
- Build enduring client relationships using clienteling tools such as Client Book, client ceremony instructions, and CRM systems
- Monitor stock levels and support sales staff activities to optimize inventory management
- Assist with basic cash operations and point-of-sale transactions as needed
Qualifications
- Fluency in English (additional languages preferred)
- Minimum 3 years of relevant experience in luxury retail
- Proficiency in client ceremony protocols
- Demonstrated effective sales techniques and KPI awareness
- Strong customer focus with excellent presentation, interpersonal, and communication skills
- Self-motivated with a positive professional attitude
- Proven team player mentality
Skills
Experience
Minimum 3 years of professional experience in luxury retail, with demonstrated expertise in client engagement, sales performance, and customer relationship management.
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Retail Associate», «Brand Consultant», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.