- Location
- Cabazon California USA
- Employment
- Full-Time
- Seniority
- Senior
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Senior Client Advisor to deliver exceptional client experiences and uphold brand excellence within its retail boutique network. This role combines direct client service with mentorship responsibilities, requiring the candidate to drive key performance indicators including consignment, appointment bookings, and client retention while coaching junior team members. The position offers opportunities for career advancement within the global luxury fashion organization.
Role & Responsibilities
- Deliver impeccable client service and act as a brand ambassador, ensuring every interaction meets Dolce & Gabbana's luxury standards
- Tailor personalized client experiences to exceed expectations and execute flawless sales interactions
- Drive individual and store KPIs including consignment rates, appointment bookings, repurchase rates, units per transaction, conversion rates, and data enrichment
- Mentor and coach team members, sharing best practices, product knowledge, and professional development guidance
- Maintain and develop a robust client portfolio through proactive outreach and strategic use of CRM and clienteling tools
- Manage CRM systems to build and retain client relationships, schedule appointments, and support client acquisition initiatives
- Oversee floor operations and team coordination as Manager on Duty when required
- Execute opening and closing procedures, including management of store keys and security protocols
- Maintain visual merchandising standards and support inventory management processes
- Provide insights into fashion trends and luxury market developments to clients and team members
- Create a collaborative and professional store environment that encourages teamwork, creativity, and accountability
Qualifications
- Strong communication and relationship-building skills with demonstrated ability to connect with affluent clientele
- Passion for luxury fashion and proven ability to create memorable client experiences
- Experience in Women's and Men's Ready-to-Wear retail or similar high-end fashion environment
- Proven track record in client advisory, sales leadership, or similar roles within luxury retail
- Demonstrated ability to mentor and develop team members
- Proficiency with CRM systems and clienteling tools
- Flexibility to work evenings, weekends, and holiday schedules as required by retail operations
Skills
Experience
Minimum 2–3 years of client-facing sales experience in luxury retail, fashion, or hospitality environments, with demonstrated proficiency in driving sales KPIs and mentoring team members. Experience in high-end ready-to-wear fashion is preferred.
Education
High school diploma or equivalent required; associates or bachelor's degree in fashion, business, or related field preferred.
Workplace
This position is based in Cabazon, California, USA, within easy reach of Los Angeles.
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Benefits
Competitive hourly rate plus commission structure; comprehensive benefits package including medical, dental, vision insurance; life and disability insurance; 401(k) retirement plan.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Senior Client Advisor», «Client Relations Specialist», «Senior Sales Associate», «Luxury Retail Consultant», «Client Experience Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.