- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Client Advisor for the Women's department at Selfridges in London. The successful candidate will serve as a brand ambassador, delivering exceptional client experiences, supporting sales staff performance, and cultivating long-term customer relationships through strategic clienteling and CRM engagement.
Role & Responsibilities
- Tailor client experiences to enhance brand perception and elevate customer satisfaction
- Mentor sales staff and ensure seamless retail floor operations
- Identify and fulfill international customer needs through consultative product promotion and sales
- Deliver outstanding service and develop enduring client relationships
- Maintain store presentation standards in accordance with brand guidelines
- Demonstrate and communicate product knowledge with passion and authenticity
- Utilize clienteling tools (Client Book, client ceremonies) and CRM systems to foster long-term customer loyalty
- Monitor inventory levels and support sales team activities
- Conduct point-of-sale transactions when required
Qualifications
- Minimum 3 years of relevant luxury retail experience
- Fluency in English
- Proficiency in client ceremony protocols
- Mastery of effective sales techniques
- Understanding of retail key performance indicators (KPIs)
- Exceptional customer focus and presentation skills
- Strong interpersonal and communication capabilities
- Proven team collaboration abilities
Skills
Experience
Minimum 3 years of demonstrated experience in luxury retail environments, with proven success in client relationship management and sales performance.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Brand Advisor», «Style Consultant», «Client Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.