- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Client Advisor for its flagship boutique on Old Bond Street, London. The successful candidate will serve as a brand ambassador, delivering exceptional customer experiences while mentoring sales staff, leveraging clienteling tools and CRM systems to build lasting client relationships, and maintaining the highest retail standards.
Role & Responsibilities
- Tailor the client experience to elevate the brand impression and customer satisfaction
- Support sales staff performance through mentoring and guidance, ensuring smooth shop floor operations
- Identify and meet the needs of international clientele through effective product promotion and sales
- Deliver outstanding customer service and cultivate long-term relationships with clients
- Maintain store standards in strict accordance with brand guidelines
- Communicate brand projects and philosophy with passion, supported by comprehensive product knowledge
- Build lasting client relationships through systematic use of clienteling tools, client books, and CRM systems
- Monitor stock levels and provide administrative support to the sales team
- Manage basic cash operations as required
Qualifications
- Minimum 3 years of relevant experience in luxury retail
- Fluency in English; additional languages preferred
- Proficiency in client ceremony protocols
- Mastery of effective sales techniques and store KPIs
- Strong presentation, interpersonal, and communication skills
- Customer-focused mindset with demonstrated ability to build relationships
Skills
Experience
Minimum 3 years of progressive experience in luxury retail, with demonstrated expertise in high-touch client service, sales performance, and team leadership or mentorship.
Education
No specific educational qualification stated; retail and customer service experience preferred.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Advisor», «Sales Advisor», «Brand Specialist», «Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.