- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- €45,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks a Deputy Store Director for Back of House operations at its Milan flagship boutique on Via della Spiga. Reporting directly to the Store Director, this role oversees inventory management, stock accuracy, logistics coordination, and team leadership while ensuring operational excellence and compliance with company standards across all behind-the-scenes functions.
Role & Responsibilities
- Support the Store Director in coordinating and supervising all Back of House activities, ensuring operational excellence and compliance with company standards
- Manage inventory control, stock movements, and maintain highest levels of stock accuracy across the boutique
- Oversee goods receiving, transfers, returns and shipping activities to ensure timely and efficient execution
- Monitor stock organization and storage processes to guarantee optimal product availability and operational efficiency
- Lead and develop the Back of House team, fostering a collaborative environment and promoting continuous professional development
- Implement company procedures related to stock management, loss prevention and operational compliance
- Collaborate with sales teams to support business objectives and ensure seamless product availability for clients
- Monitor and analyze stock performance indicators and key performance metrics, identifying improvement opportunities
- Coordinate inventory counts and stock audits to ensure accuracy and compliance with company requirements
- Support the Store Director in managing operational projects and process improvements
- Ensure compliance with health and safety regulations, company policies and operational guidelines
- Serve as primary liaison for operational matters between Front of House and Back of House teams
Qualifications
- Minimum 6 years of retail experience with previous supervisory or managerial responsibilities in Back of House, Operations, or Stock Management, preferably in luxury or premium sectors
- Strong expertise in stock management processes, inventory control and retail operations
- Proven leadership capabilities with ability to motivate, develop and support team members
- Advanced organizational and problem-solving skills with meticulous attention to detail
- Demonstrated experience coordinating logistics activities, stock movements and inventory procedures
- Strong analytical and numerical aptitude with ability to monitor key performance indicators
- Excellent communication and interpersonal skills with cross-functional collaboration capabilities
- Fluency in Italian and English; additional languages advantageous
- Proficiency in retail systems, inventory management tools and Microsoft Office applications
- Ability to work in fast-paced environments while maintaining high operational standards
- Punctuality, operational accuracy and autonomy
- Team-oriented mindset with openness to collaboration
Skills
Experience
Minimum 6 years in retail environments with previous supervisory or managerial responsibilities within Back of House, Operations, or Stock Management functions, preferably in luxury or premium brands.
Education
Not specified
Workplace
This position is based in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Compensation
The base compensation for this position is EUR 45,000 per annum.
Benefits
15% MBO (Management by Objectives bonus); CCNL Commercio collective agreement provisions
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Operations Manager – Retail», «Assistant Store Director», «Back of House Supervisor», «Retail Operations Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.