- Employment
- Internship
- Seniority
- Intern
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks a CRM Intern to support customer relationship management initiatives at the São Paulo office. The role encompasses CRM reporting and analytics, boutique support through customer insights and business opportunity identification, development of strategic customer lists for campaigns and events, and implementation of clienteling and client engagement programs. The intern will prepare performance recaps, manage CRM calendars, support gifting and personalized customer journey initiatives, and provide administrative support including vendor management and budget oversight.
Role & Responsibilities
- Support the preparation and analysis of CRM reports, monitoring performance indicators, customer behavior, sales, and engagement metrics
- Provide boutique support through customer analysis, business opportunity identification, and recommendations focused on customer loyalty, retention, and acquisition
- Develop strategic customer lists for relationship campaigns, commercial activations, collection launches, and exclusive events
- Support the implementation and monitoring of clienteling and client engagement initiatives to ensure excellence in customer experience
- Participate in the preparation of event recaps and results analysis, tracking performance indicators, conversion, and return on sales (ROS)
- Assist in managing the CRM calendar, overseeing relationship actions directed at different customer segments
- Support gifting initiatives, client delighting activities, and personalized customer journeys to strengthen brand loyalty
- Develop executive presentations and support materials, including translations and adaptations of corporate content for the Brazilian market
- Provide administrative support to the department, including vendor management, internal controls, budget monitoring, and payment processing
Qualifications
- Currently enrolled in Administration, Engineering, Marketing, Fashion, or related fields
- Advanced proficiency in Excel and PowerPoint
- Fluent English
- Familiarity with Salesforce and Power BI (preferred)
Skills
Experience
Currently pursuing tertiary education in a relevant discipline with demonstrable interest in luxury, fashion, beauty, and customer experience sectors.
Education
Currently enrolled in a degree program in Administration, Engineering, Marketing, Fashion, or related fields.
Workplace
The successful candidate will be located in São Paulo, São Paulo, Brazil.
Explore jobs in Brazil.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Relationship Management Intern», «CRM Support Specialist», «Client Data Analyst Intern», «Clienteling Support Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.