- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an experienced Client Advisor for the Yorkdale boutique in Toronto. This full-time role focuses on delivering exceptional client experiences while achieving individual and store sales targets. The successful candidate will cultivate lasting client relationships, leverage CRM tools for clienteling, maintain comprehensive product knowledge of women's and men's ready-to-wear collections, and uphold the brand's heritage and standards. Responsibilities include floor operations, merchandise management, and sourcing new clients to drive business growth.
Role & Responsibilities
- Deliver impeccable service to clients as a brand ambassador, ensuring every interaction reflects Dolce & Gabbana's luxury standards and heritage
- Tailor client experiences to exceed expectations while mentoring team members and ensuring smooth sales operations on the shop floor
- Demonstrate expert knowledge of products, brand history, and heritage while prioritizing client interests and consistently achieving monthly sales targets
- Leverage clienteling tools and CRM systems to build and maintain productive long-term relationships with loyal customers and identify potential new clients
- Proactively source new clients using CRM tools to expand the customer base and enhance business development
- Oversee implementation of sales policies, objectives, and initiatives to support organizational goals
- Assist with merchandising and maintenance of the shop floor to uphold brand image and presentation standards
Qualifications
- Minimum 3+ years of luxury retail sales experience
- Strong communication and interpersonal skills
- Proven experience selling women's and men's ready-to-wear collections
- Knowledge of luxury fashion brands and their heritage
- Proficiency with CRM systems and clienteling tools
- Ability to consistently achieve and exceed sales targets
Skills
Experience
Minimum 3 years of luxury retail sales experience, with demonstrated success in women's and men's ready-to-wear categories. Proven ability to build and maintain client relationships in a high-end retail environment.
Workplace
The successful candidate will be located in Toronto, Ontario, Canada.
Explore jobs in Ontario or in Canada.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Style Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.