- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Dolce&Gabbana
Founded in Milan in 1985 by Domenico Dolce and Stefano Gabbana, Dolce&Gabbana is an Italian luxury house distinguished by its Sicilian inspirations, expressive aesthetic and devotion to craftsmanship. Its universe spans ready-to-wear, accessories, fine jewellery, beauty and home collections, alongside the exceptional creations of Alta Moda and Alta Sartoria. As an employer, the house brings together creative, artisanal, commercial and corporate expertise to translate a distinctive identity into products and client experiences worldwide. Careers across design, product development, merchandising, retail and supporting functions place professionals at the intersection of Italian heritage, contemporary luxury and the demands of an international business.
Dolce & Gabbana seeks an exceptional Client Advisor for its São Paulo retail operations to deliver outstanding customer experiences and drive sales performance. The ideal candidate will embody the brand's luxury heritage while maintaining strong product knowledge, cultivating lasting client relationships, and achieving sales targets through active engagement with both established and prospective clientele.
Role & Responsibilities
- Deliver exceptional customer experiences by demonstrating comprehensive product knowledge and adhering to Dolce & Gabbana's client service protocol
- Adapt the customer experience to exceed expectations and support team initiatives through guidance and execution of the sales ceremony
- Build and maintain lasting relationships with current clients while identifying and cultivating prospective customers
- Actively utilize company tools and resources to achieve individual and store-level sales objectives
- Attain and surpass personal sales targets and key performance indicators to maximize company results
- Maintain rigorous standards of organization, cleanliness, and presentation throughout the stockroom, sales floor, and related areas to enhance the customer experience
- Ensure strict adherence to company policies, sales objectives, and strategic initiatives
- Demonstrate collaborative team membership through respect for colleagues, acceptance of direction, and constructive feedback to foster a positive work environment
- Understand and comply with all company policies and procedures related to sales and customer service
- Remain current with fashion trends and contemporary topics of relevance to the luxury market
Qualifications
- Minimum 2–3 years of retail or luxury retail sales experience
- Excellent understanding of customer service principles
- Exceptional sales, relationship management, and communication abilities
- Capability to work effectively within an international organization and prioritize activities according to stated objectives
- Dynamic and detail-oriented professional
- Schedule flexibility
Skills
Experience
Minimum 2–3 years of direct experience in retail or luxury retail environments, with demonstrated success in sales achievement and customer engagement.
Culture
Dolce&Gabbana’s workplace culture is shaped by its Italian heritage, expressive creativity and exacting standards of craftsmanship. Teams work within a distinctive creative vision that blends Sicilian influences with theatrical flair, placing strong emphasis on aesthetic identity, artisanal know-how and meticulous attention to detail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Dolce&Gabbana, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Fashion Consultant», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.